Well, it's another milestone

[megpie71.livejournal.com]

I've been doing tech support for five years. I've just had my first caller who phoned about problems he's been having with his home PC.

I pity this bloke's ISP staff - I've just handed him on to them.

If anyone reading this works for a Sydney ISP and gets a bloke calling about his gmail window shutting when he's trying to work in a different window, I do feel sorry for you... but he still shouldn't try to get me to do your job for you from work!

Comments

[quinn222.livejournal.com]

I pity this bloke's ISP staff - I've just handed him on to them.


I work for an isp, he wouldn't be my issue for long. If he's getting internet then anything beyond that is a computer/software/local issue. We deliver internet to his house. What his computer does with it is not our problem.

[ihateemo.livejournal.com]

Ah, yes, huge pet peeve. Browser issues != issue for ISP.

[the-s-guy.livejournal.com]

Unfortunately, many support scope policies at ISPs are set by those who will never have to provide it, and may include internet, apps, OSes, hardware, personal LANs, and listening to any old crap the caller spews out.

We used to have a policy saying we could not, under any circumstances, hang up on a caller - until one of the brass got a call from a drunk guy who refused to belive he hadn't called a pizza place and wouldn't get off the phone until we took his order. And then there was the time some intoxicated gentleman called me from a racetrack in another city to discuss the horsies for three hours.

[major-error.livejournal.com]

http://www.theregister.com/2006/08/25/ie_repatch/

Typical M$. fix one issue, cause 5 more...
When that fist started happening at my office, I was pretty quick to blame a recent patch just to buy some time to research the issue--seems I wasn't too far off the mark :)

[veeedka.livejournal.com]

Everyone who has commented so far is right...

And damnit, I work for an ISP, in Sydney :P haha.