No Problem

Aug. 24th, 2006 12:32 pm
[identity profile] ebtb.livejournal.com posting in [community profile] techrecovery
So had this guy call wanting assistance with installation of our anti-spyware software... he seemed nice - at first. For whatever reason midway through making his support ticket he decided to lecture me on the difference between saying "no problem" as opposed to "you're welcome" and started telling me how rude he thinks it is when someone says "no problem"... yet I have said neither to him. "Of course it's not a problem, it's your job, so don't tell me no problem - I wanna hear you're welcome...I'm probably not much older than you but I still have manners, so age isn't an excuse. " So I was like "um...  did I say no problem to you?" I didn't think I did, but I talk to a lot of people - so maybe I did? And he's like "no, I'm just telling you what I expect when I do business with someone." *mute button time*

Then he asked me to read back his email address and then asked me if I knew why he asked me to do so... and I was like "um... yeah". So he's like "even if a person's last name is Smith, I verify the spelling because you never know if they put an "e" at the end or not..." and proceeds to give me more examples of people's names that can have different spellings.

Thanks, asshole, I know how to do my job. I wish I knew where he worked so I could show up and pester him.  Rawr!

Date: 2006-08-24 05:00 pm (UTC)
From: [identity profile] anivair.livejournal.com
I think you just talked to my boss . . .

Date: 2006-08-24 05:22 pm (UTC)
From: [identity profile] gilmoure.livejournal.com
Wow, you just got called by a professional dick. From the sounds of it, he has several advance degrees in dickheadedness. Would love to sick Judith Martin on him (Miss Manners).

Date: 2006-08-24 05:38 pm (UTC)
ximinez: (Default)
From: [personal profile] ximinez
"um... did I say no problem to you?"
"no, I'm just telling you what I expect when I do business with someone."

[...]

"Oh, ok. No problem."

Date: 2006-08-24 05:49 pm (UTC)
ext_32976: (Default)
From: [identity profile] twfarlan.livejournal.com
Oh, GOOD one. I was going to suggest telling him that you needed to put him on hold to check on something in his account, then play a game of solitaire while he waits, but that was far simpler and devious. :)

Date: 2006-08-24 09:31 pm (UTC)
From: [identity profile] tjernobyl.livejournal.com
PENALTY HOLD!

Date: 2006-08-24 07:43 pm (UTC)
From: [identity profile] redqueenmeg.livejournal.com
That wasn't my dad, was it?

Date: 2006-08-26 10:45 pm (UTC)
From: [identity profile] katyism.livejournal.com
Damn, I would have had a fine chat with this guy and gotten along well with him. I get bitched out constantly for saying you're welcome, confirming spelling of names, etc.

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