[identity profile] snarl817.livejournal.com posting in [community profile] techrecovery
The tech was working with a customer who was unsure if she had created a JFS or JFS2 filesystem. He was explaining that there is a difference in the output of lsfs -q mountpoint. He decided to create a test filesystem in the lab.

Tech: OK, I'm going to create a filesystem on a lab box here, I'll call it $CUSTOMER_NAME
Customer: Wow, you named a filesystem after me. I fell so honored.
Tech: OK, now I'm going to mount $CUSTOMER_NAME
[INSERT LONG, UNCOMFORTABLE SILENCE]
Tech: Err...sorry about that, it didn't even occur to me...
Much laughter ensues.

So, note to self: DON'T name a filesystem after a a female customer, then tell her that you are mounting it.

EDIT: I wonder if she gets surveyed, will she say that she was "Very Satisfied" with the support she received?

Date: 2006-08-23 02:19 am (UTC)
From: [identity profile] grifyn.livejournal.com
I think the assistance that includes mounting should definitely be billed at a higher rate.

Date: 2006-08-23 02:24 am (UTC)
jecook: (Default)
From: [personal profile] jecook
::falls out of chair laughing::

Date: 2006-08-23 02:24 am (UTC)
From: [identity profile] thecolorblue.livejournal.com
heh heh heh he said "mount" heh heh heh

Date: 2006-08-23 02:24 am (UTC)
From: [identity profile] adamjaskie.livejournal.com
unzip
finger
mount
fsck
fsck
yes
yes
fsck
umount
sleep

...sorry

Date: 2006-08-23 05:55 am (UTC)
From: [identity profile] kalium.livejournal.com
It's better if you use some wine first.

Date: 2006-08-23 03:24 am (UTC)
From: [identity profile] duality.livejournal.com
i actually found out just a couple of days ago while one of our more..... manic depressive coworkers is no longer here.

he apparently was bragging to another coworker about what he told this woman on the phone. it consisted of asking for her cell number to call her, and when she made a comment of 'aren't these calls monitored for quality assurance' he made some reply about 'didn't you get quality' and made other horrid remarks to her. once the supervisor found out about this, she listened to the call and had him canned.

in the reverse, last week i had someone asking to -give- me his cell number because i 'sound cute'. bwah?

Date: 2006-08-23 03:41 am (UTC)
From: [identity profile] the-s-guy.livejournal.com
Would that be "Service with a Smile"?

Date: 2006-08-23 05:34 am (UTC)
ext_8716: (Default)
From: [identity profile] trixtah.livejournal.com
ROFL!

I think the customer's satisfaction is probably dependent on the amount of I/O the mount point managed to achieve.

Date: 2006-08-23 09:32 pm (UTC)
From: [identity profile] spacebird.livejournal.com
I just spat Dr. Pepper on my monitor. Thanks.

*goes to search for windex*

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