techrecovery | A bit of humor from my day

Our "main" IT group in Arizona sometimes opens service tickets for our workgroup. Here is one such ticket from today:

"[User] explained that there entering the data into [software], however the group that is suppose to be recieving this information is not recieving the data at all. [User] is not sure what application should be recieving this info."

1. I am always amused at the spelling in the service tickets. I realize HPSD doesn't have spellcheck, but c'mon people.

2. Notice there is NO mention of a customer, a file or even a vague reference to what it is the user is trying to do. Hmm...let me get out my crystal ball.

3. I call the user. She's got NO idea what the problem is and has no examples for me. She's supposed to call me tomorrow with the examples. I asked about a specific customer and she was all "um....well...I don't know." WTF? OK. So I move on to the next question of what it is she's trying to do and where in the software she is trying to do it. She ignored this.

Ah. A day in the life of a Hell Desk Analyst.

(x-posted in multiple places, including my own journal)