(no subject)

[ladynisa.livejournal.com]

Ever have one of those days?

Me: "Thankyou for cal-"

CM: (as quickly as he could muster) "Yeah hi, I know you really need certain information from me to start but I just have one question to ask and I'm in a real hurry its an EMERGENCY!!!"

Me: "... Well, what's the question?" (figuring I could get the question then the info.)

CM: "Umm, there's a tornado coming and I need to know if I should unplug my cable modem. Eek! I think it turned this way!"

Me: "... Sir, I think you should stop worrying about the CABLE MODEM and find a basement or a ditch, NOW!!!"

CM: "... Are you sure?"

ME: "YES! Modems can be replaced, limbs are a bit harder. /GO/!"

Comments

[zucci-zookeenee.livejournal.com]

I feel like a jerk for laughing... the "eek" bit gets to me the most XD

did he hafta wait on hold to ask that question too? ^^;

[unluvedpenguin3.livejournal.com]

+1

[ladynisa.livejournal.com]

About 10 minutes of hold time before he actually got to me.

[zucci-zookeenee.livejournal.com]

That man's brilliant is just blinding

methinks this would be appropriate for mock_the_stupid as well.

[zucci-zookeenee.livejournal.com]

*brilliance
English: 1
me: 0

[unluvedpenguin3.livejournal.com]

roflmao

[hisamishness.livejournal.com]

yeah... like the girl asking if a nuclear bomb went off in the nearby city would it damage her VHS tapes....

Some people just have no sense of priority.

[trayce.livejournal.com]

Someone on my old helpdesk called up and was doing tech support even though there was a fire in the bldg and everyone was meant to evacuate. The tech kept saying "uhh... look, I can hear the klaxon, shouldnt you be leaving?" and the client insisted he wasnt going anywhere til he got his modem back online, dammit. He didn't hang up until the fireys basically came in and dragged him away.

[valiskeogh.livejournal.com]

BWWAAAAHAHAHAHAH
shoulda said "oh no sir, the sudden surge from unplugging it while a storm is close by could damage the electronics. the best bet is to stand over the modem, cradling it in your arms until the storm passes, that will protect it from damage from flying debris."

[shirenomad]

Bad idea. There's still a chance he could survive and sue you (not due to bodily injury, but because the damn modem hasn't worked since he and it were thrown through the roof together...)

[valiskeogh.livejournal.com]

yes, but in my perfect world...

[adriannevandal.livejournal.com]

Your icon kicks ass, btw...

[shirenomad]

Thanks!

(Yours, meanwhile, gets major points just for being the first Spaced Invaders icon I've ever seen.)

[adriannevandal.livejournal.com]

It just HAD to be done... So much so that I made two... :D

[duality.livejournal.com]

back when they had that power outage that affected pretty much all of NYC and loads of other cities/states, i actually had someone call me for techsup from his car. this was during all the looting and here this nitwit was, sitting in his car in the dark with the laptop monitor illuminating him for all vandals to see.

[redqueenmeg.livejournal.com]

Heh, during that blackout we had people from Syracuse calling us to ask why the servers weren't working.

[snoopyh42.livejournal.com]

I remember one time I was calling some tech support line myself and just a couple moments after I finally got through to a human, the building started shaking.

"I'll have to call you back. We seem to be experiencing an earthquake."

What amused me most was the fact that that made it into my case log when I got the next tech after the earthquake stopped.

[snoopyh42.livejournal.com]

Seemed the logical thing to do... Fix the computer, or get out of the building. TOUGH choice.

[jecook]

*facepalm*

"There must be a competition for breeding the dumbest person possible, for this theory carries much truth." - Gord

[tjernobyl.livejournal.com]

I got someone once who had noticed their modem was smoking, and if it was alright to unplug it.

[mmaster.livejournal.com]

No. A machine likes to enjoy its cigarettes in peace, thankyouverymuch.

:D.
-Mm

[teriwyn.livejournal.com]

I had one who said they could smell an electrical burning smell from the modem, but REFUSED to unplug it because we couldn't bring them a new one right that evening (it was past 8pm). He insisted that since it was working fine, he would leave it plugged in. My response? Hope your homeowner's insurance covers gross negligince!

I found a better way to address it, though. I disabled the modem on the network and told him that he wouldn't get service again on that modem, because we could not let him operate a known-unsafe piece of rental equipment. Sorry, buddy. You'll have to do without your porn for tonight.

He swapped it out at a payment center the next AM.

[darkblade1.livejournal.com]

All I have to say is...

tha' fuck?

Wow. There is no bounds to what stupid people will say.

Wow, just wow.

[piepants.livejournal.com]

lol this one wins

[redqueenmeg.livejournal.com]

Heh, that reminds me of the lady who called me saying her computer's tower was on fire. Not just smoking, ON FIRE.

"OK, well, if you can reach the plug without getting hurt, unplug it, and find something to smother the fire, or a fire extinguisher..."

"NO! I WANT YOU TO WRITE ME A TICKET SO A TECH WILL COME UP HERE AND FIX IT!"

"Well... it's ON FIRE. There's not much a tech can do that you or a fireman couldn't do..."

"I DON'T CARE. YOU WRITE ME A TICKET!"

"Fine. At least unplug the computer?"

"OMGWTFBBQTCP/IP I CAN'T TURN THIS OFF! I HAVE WORK TO DO!"

In the end, I refused to write her a ticket unless she'd turn the computer off. I told her if it was a serious fire, she needed to do something to ensure her safety, and that if she didn't so something to ensure her safety, it wasn't a serious fire and didn't need a ticket.

She finally hung up. No idea if she burnt to a crisp. But I can dream.

[projectgator.livejournal.com]

That almost sounds like the woman in Ft. Worth with the pregnant pink dinosaur on her screen while the CIA was hacking into her pc at night.
I miss reading the S.L. calls

[redqueenmeg.livejournal.com]

It wasn't just the CIA, remember. It was Boeing.