(no subject)

[bassgirl.livejournal.com]

I'm tech services at a big call center. (lowly Tech I, too)

We're upgrading the entire call center to WinXP. The WHOLE center. We're a third party provider, so the computers running the clients' software happened to get upgraded first. Different departments get the upgrade at different times, but we're not going to leave out 1 or 2 computers out of the 900+ we have here.

Which means we probably have some sort of plan.

Which means submitting a work order insisting your computer be done next, when you are on a second-from-bottom rung of ye old corporate ladder makes me wonder about the wisdom of letting you anywhere near the work order system ever again.


Egads.


(This after calling me to complain that you still have to use 2 keyboards and 2 mice to control the 2 computers you have at your desk - one running the client software, the other running our company's software that allows you to do things like, oh, your JOB. Oh Noes. You have to switch back and forth. Oh Emm Gee. Whatever will you do - oh wait! I've got some rope and an idea!)

Comments

[jon787.livejournal.com]

Ask him if having 3 keyboards, mice, monitors, and computers will fix that problem.

[the-s-guy.livejournal.com]

Better: 3 kbs and mice, two machines. Machines set to take input randomly from one of the three sets.

[jecook]

Hmmm...

Old SUN box that has propriotary connectors for video, keyboard, and mouse
an ADB Mac (i.e., Pre USB Mac)

WIndows machine.
THere ya go, three excuses for 3 monitors, keyboards, and mice. :smirk:

[kepplah.livejournal.com]

If for some reason you find yourself with the too many keyboards problem, Synergy is exactly what you need.

http://synergy2.sourceforge.net/ I'm not sure I could live without it anymore. It basically just forwards your mouse and keyboard from one machine to another. Works on Linux, Solaris, and winders.

[fiannnachruinne.livejournal.com]

Wouldn't a KVM be easier?

[techieb0y.livejournal.com]

A KVM gets you a one-at-a-time view of multiple machines. Synergy (and similar software like win2vnc and x2x) let you share one keyboard & mouse between multiple machines & monitors. In particular, Synergy also has shared clipboards and screen locking, so you can copy & paste across systems with ease. It's really quite nifty stuff. (Oh, and requires no special hardware, just 1 random 2nd monitor)

[kepplah.livejournal.com]

1 Synergy is free
2 You don't have to press a button or a key combo to switch machines. You just scroll off the side of the first screen, just like if you had two displays on one machine.

[bassgirl.livejournal.com]

We do have KVMs for some people in the center, but as someone pointed out you do have to hit the button and wait a few seconds - trust me, this guys will then be filing work requests about slow KVM switching times - and basically they're only used here for special cases. He could get one if he had a medical requirement for one, but being an impatient entitlement suck doesn't count.

[vertelemming.livejournal.com]

Work Order: Please make it so I do not have to use two keyboards and two mice to control the two computers I have at my desk.

Resolution: Removed one keyboard and one mouse, and left instructions on how to switch the keyboard and mice between computers.

[the-s-guy.livejournal.com]

Instructions including "Reboot to complete the attachment", of course?

[vertelemming.livejournal.com]

And a commandment to carry the keyboard around the building three times anti-clockwise.

[110billion.livejournal.com]

What were you running? I hope it was Win 2000...

[bassgirl.livejournal.com]

Yep. A few months ago we started imaging everything to WinXP, but before that it was all win2k.

[110billion.livejournal.com]

Thank goodness it wasn't NT4 or 95... Apparently the place I'm about to start work at had the abovementioned OSes running on office and client PCs until less than a year ago :s