read between the lines

[ebtb.livejournal.com]

I got an email from a Luser requesting support for our firewall. Well we have two versions of it - the full and free versions. I know this is hard to believe, but customers don't always supply a lot of information in their emails especially when it comes to whether or not they purchased the software.  The fact that we don't support the free version of our firewall is likewise also hard to believe.

So I replied back with our cookie cutter polite reponse asking them to provide a key or if not, giving them a link to our knowledge base. Their response "so you're just basically telling me to go to hell since I have the free version! looks like I'll be uninstalling your product!"

OH NOES! Please! We don't want to lose your money! Oh, wait! You're not a customer! Game, set 'n' Match!  K THX BYE

Comments

[kizayaen.livejournal.com]

Well fine then! I'll just take away this money that I had no intention of giving you anyhow!