Faker

[katyism.livejournal.com]

me: support center, katy speaking. may i have your username please?
him: tsmith
me: so... *typing* am i speaking with tracy smith?
him: no, my daughter's name is kate and i need help paying her bill online
me: so what is her username again please?
him: katebsmith
me: our usernames are 8 characters or less
him: what the hell is a username?
me: it's just the first part of your daughter's iu email address
him: my email address is henrylsmith@...
me: no sir i need it for your daughter, unless you have an IU email address also
him: well that's not what you asked for
me: a username is the first part of a student's email address, and that is what i asked for earlier. you told me tsmith. is it ksmith, maybe, instead?
him: i don't know what you mean, who is tracy smith?
me: i heard T as in tambourine, S M I T H. tsmith belongs to tracy smith. tell you what, i'll just look up her username.
me: kate smith is her full name right?
him: katherine
me: okay i've got a username ksmith here, can you confirm the birthdate so we know we're working with the right username
him: i don't know what the hell this is. you are coming on really strong here missy! i just want to pay the bill.
me: i'm sorry it is a requirement... before we can procceed with the call, i need to confirm a username in our system for each caller.
him: well, shit. hello?
me: hello, i'm still here. can you hear me?
him: hello? shit! hello hello he...
me: (interrupting) umm... i'm still here sir.
him: (pauses to let me speak) HELLO! anyone there? she hung up on me
me: (interrupting, user pauses again as soon as i speak) if you can still hear me, please call back
him: ... i can't believe this, hello?
me: sigh... *click*

Comments

[jjjiii]

Greetings from Planet Moron.

[ihateemo.livejournal.com]

o_0

[sputtertoo.livejournal.com]

hahaha
Im too dumb, I can't handle it
I know, I'll pretend she hung up on me so one will know!!!!
Muhahahahahahaha Im so S-M-R-T!~

[jecook]

::facepalms::

'What on earth was that about?' is usually my first thought after getting calls like this.

[manuka.livejournal.com]

for what it's worth, I've encountered problems before (especially on cable-based phone service) where, mid-call, one half of the conversation just evaporates (I've had that happen a few times with my mom, with Time Warner's cable service), I can still hear them, but they all of a sudden can't hear me.

This guy's an idiot, but perhaps his phone wigged out on him too.

[katyism.livejournal.com]

I dunno, it's hard to explain but it was pretty obvious he could hear me. Everytime he was in the middle of "hello hello?" i'd interrupt to tell him yes, i'm here, and he'd stop, let me finish, and then go back to "hello"

[manuka.livejournal.com]

well, in that case, he was just being an asshole. Why was he calling on his daughter's behalf anyway? Isn't she a big girl now?

[katyism.livejournal.com]

heh... there is a whole new generation of helicopter parents these days.

[manuka.livejournal.com]

You know, it's really gonna suck for those poor kids once they get out in the real world...

I can just see it now, mom and dad calling a hiring manager to get their kid a job...

[harmer.livejournal.com]

Haha...I did tech support for TWC (although not on the VOIP side)!

[tnjade.livejournal.com]

I hate VOIP with a blinding fire. Flames...on the side of my face.

[manuka.livejournal.com]

I talked to a few of the engineers working with the VoC (it's not strictly VoIP at Time Warner) - they were telling me of the absolutely horrid design. There's no way in hell they could offer anything close to carrier-class phone service.

Here in suburban KC, we actually have cable competition. The competitor (Everest) actually gives you a real phone line over Bell's copper. All their stuff is buried, too, so it's a lot easier to provide reliable service.

Of course, then you run into problems like we had today, with road crews slicing a 900-pair feeder between the CO and the repeater vault that serves our facility. 3 of our 4 T1 circuits and all of our POTS lines went out. As luck would have it, the one T1 that stayed up was the new one we were cutting our data and TDMoIP to later in the afternoon - so we cut it over a few ours early.

[network-nerd.livejournal.com]

If he wants to pay tsmith's bill, I say "Let him!"

[katyism.livejournal.com]

I'm not even sure

[crazdgamer.livejournal.com]

Well... he said he wanted to pay a bill... which is odd, since it doesn't make sense for an identity fraud-er to pay someone else's bill...

My guess: half-way into this call, he'd start asking questions about the account, which probably wouldn't fly since I would imagine IU (or any college / university) has some kind of privacy policy regarding release of information.

[katyism.livejournal.com]

eh i should have added more detail. yesterday was the day that the bursar sent out statements to all parents in our quikpay system, so all the parents called us for help paying their students' tuition. unfortunately the system they use is one where the student sets up an account for their parents, and the parents typically don't know what username we're asking for when they call, or even what a username is