[identity profile] ebtb.livejournal.com posting in [community profile] techrecovery
The NATO phonetic alphabet is your friend!

Me: Would you spell your last name, please?

Luser: Sure! That's P as in Paul, U as in *pauses* unicorn, R as in Ron, B as in Becky, E as in Edward, C as in Carl, K as in Karl

That's it! The gloves are off!  Woe to the Luser that gets me today. Now I am gonna start using S as in sea, Y as in you, W as in why, and  E as in eye.

Date: 2006-07-26 02:58 pm (UTC)
From: [identity profile] thatvoiceguy.livejournal.com
I once had a customer actually say "U as in 'underwear'..."

Date: 2006-07-26 08:13 pm (UTC)
From: [identity profile] knittinggoddess.livejournal.com
I've heard "D as in dildo."

Date: 2006-07-26 08:18 pm (UTC)

Date: 2006-07-26 03:11 pm (UTC)
From: [identity profile] dark-fx.livejournal.com
I find it annoying that others assume other people know the NATO phonetics alphabet.

If you've never had to use it before, I don't see why you should know it.

Date: 2006-07-26 07:15 pm (UTC)
From: [identity profile] aphrodeia.livejournal.com
God, I love that. Aha.

Date: 2006-07-26 04:28 pm (UTC)
From: [identity profile] the-s-guy.livejournal.com
How many police, military and airline-related TV dramas, films and/or news items use the standard alphabet? Surely there's some level of osmosis?

Maybe it should be one of those things that gets taught in school in one or two lessons, like Roman numerals or the twelve times table.

...you all remember your twelve times table, right?

Date: 2006-07-26 09:42 pm (UTC)
From: [identity profile] kallell.livejournal.com
sadly, yes

but I am a geek

Date: 2006-07-26 10:20 pm (UTC)
From: [identity profile] kizayaen.livejournal.com
The whole point is that familiarity with the alphabet should not even be necessary. Those words were chosen specifically because they are difficult to mistake for another word. "K as in Kilo" should be pretty self explanatory even if you've never HEARD of the phonetic alphabet. I mean, how many letters sound like "K" AND have a word which sounds like "kilo" that starts with the letter in question?

Date: 2006-07-27 02:57 am (UTC)
From: [identity profile] katyism.livejournal.com
no

i know a few letters for the official phonetic alphabet, but my users respond better to the food alphabet

apple
banana
chocolate
so on

Date: 2006-07-29 04:05 am (UTC)
From: [identity profile] fuzzyr.livejournal.com
Nice. I don't have much call for spelling out words, but I often have to read off hexadecimal numbers (long strings) and we have:
able
baker
charlie
dog
easy
fox

Date: 2006-07-26 06:16 pm (UTC)
From: [identity profile] jcaswell.livejournal.com
Exactly.

Date: 2006-07-26 03:15 pm (UTC)
jjjiii: It's pug! (Default)
From: [personal profile] jjjiii
lol, that's brilliant.

Date: 2006-07-26 03:43 pm (UTC)
From: [identity profile] ihateemo.livejournal.com
K as in 'knife'!

Date: 2006-07-26 04:25 pm (UTC)
From: [identity profile] ihateemo.livejournal.com
H as in 'hari kiri'?

Date: 2006-07-26 06:32 pm (UTC)
From: [identity profile] goose-entity.livejournal.com
P as in phlegm

Date: 2006-07-26 04:20 pm (UTC)
From: [identity profile] the-s-guy.livejournal.com
A as in aches, Q as in Quay, I as in Ill or Ian, K as in Knot, C as in Cue, G as in Gnu, H as in 'igh, X as in xanthous, B as in be-devil...

Date: 2006-07-28 04:25 am (UTC)
From: [identity profile] 110billion.livejournal.com
Ahhh, Q, my foe.
Customers have such difficulty understanding that Quebec starts with a Q.

Date: 2006-07-26 04:30 pm (UTC)
From: [identity profile] piepants.livejournal.com
PURBECK!

and lmfao @ your letters. Oh man *cracks up*

Date: 2006-07-26 05:03 pm (UTC)
From: [identity profile] pope-guilty.livejournal.com
Whiskey, Tango, Foxtrot?

Date: 2006-07-26 07:58 pm (UTC)
From: [identity profile] flainn.livejournal.com
I love saying "This is one hell of a big charley foxtrot, over here."

Date: 2006-07-26 07:53 pm (UTC)
From: [identity profile] harry-whodunnit.livejournal.com
I could never get the phonetic alphabet to work for me, back when I worked a product support desk. As soon as I quoted a word the user didn't know, it was like hitting reset.

"That's A as in Alpha, T as in Tango, S as in Sierra —"
"Wait, what's Sierra?"
"Just a word starting with S, it doesn't really matter. Next is —"
"What do you mean? What are you talking about?"
"Just keep typing these letters in."
"Now I've accidentally hit cancel!"

Date: 2006-07-26 07:59 pm (UTC)
From: [identity profile] flainn.livejournal.com
"Oh crap! Now I've gone and cancelled your customer account! Have a nice day!"

Date: 2006-07-26 07:56 pm (UTC)
From: [identity profile] flainn.livejournal.com
A as in alcoholic, B as in bestiality, C as in chloroform...

Date: 2006-07-26 08:44 pm (UTC)
From: [identity profile] flainn.livejournal.com
D as in "Damn, I need a stiff drink..."

Date: 2006-07-26 08:55 pm (UTC)
From: [identity profile] flainn.livejournal.com
L as in "Let me get out of these wet clothes and into a dry [see definition for 'M'"

Date: 2006-07-27 12:45 pm (UTC)
From: [identity profile] ozdeadmeat.livejournal.com
lol, i never though of using those before. they are GOLD!

Date: 2006-07-28 12:14 am (UTC)
From: [identity profile] billysapphire.livejournal.com
we came up with our own for having them type in cmd...
C as in Crackhead, M as in Moron and D as in Dumbass

Date: 2006-07-28 04:26 am (UTC)
From: [identity profile] 110billion.livejournal.com
C as in Customer,
M as in Must,
D as in Die.
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