I work for an ISP
Sep. 5th, 2003 06:43 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
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techrecoveryCustomer: I want the internet.
Me: Alright, what service are you interested in?
C: Dialup.
M: Alright, we can get that for you. (we have nationwide numbers)
C: OK, can you send me the CD now?
M: Well, our service uses what's called Dial-up Networking, it's built into your computer so you don't need a CD.
C: I don't have DSL.
M: That's good, because we're signing you up for dialup.
C: So don't you want my address so you can send me the CD?
M: *groan* No, we don't use any software except for what's already on your computer. What operating system are you running?
C: Microsoft Explorer
M: *trying again* Alright, what version of Windows are you running?
C: Microsoft
M: OK, which version?
C: Windows
M: XP, 98, 2000, which do you have?
C: Oh, XP
M: Alright, then we can set the service up on your computer right now. Do you want to go ahead and do that?
C: But I told you. I don't have DSL.
M: Yes, sir. I understand that. You don't need DSL to get dial-up service. They are two entirely different things. Do you want me to check if you can get DSL service from us?
C: But I told you. I don't have DSL or the CD.
M: Alrigh--
C: CAN you or can you NOT get me the service
M: NO
*hang up*
Another Customer:
M: Alright, sir, what operating system are you running?
C: Hold on, let me check..
M: Alright..
C: Alright, it says D-E-L-L
Ohhh mannnnn
Time to go home.
Me: Alright, what service are you interested in?
C: Dialup.
M: Alright, we can get that for you. (we have nationwide numbers)
C: OK, can you send me the CD now?
M: Well, our service uses what's called Dial-up Networking, it's built into your computer so you don't need a CD.
C: I don't have DSL.
M: That's good, because we're signing you up for dialup.
C: So don't you want my address so you can send me the CD?
M: *groan* No, we don't use any software except for what's already on your computer. What operating system are you running?
C: Microsoft Explorer
M: *trying again* Alright, what version of Windows are you running?
C: Microsoft
M: OK, which version?
C: Windows
M: XP, 98, 2000, which do you have?
C: Oh, XP
M: Alright, then we can set the service up on your computer right now. Do you want to go ahead and do that?
C: But I told you. I don't have DSL.
M: Yes, sir. I understand that. You don't need DSL to get dial-up service. They are two entirely different things. Do you want me to check if you can get DSL service from us?
C: But I told you. I don't have DSL or the CD.
M: Alrigh--
C: CAN you or can you NOT get me the service
M: NO
*hang up*
Another Customer:
M: Alright, sir, what operating system are you running?
C: Hold on, let me check..
M: Alright..
C: Alright, it says D-E-L-L
Ohhh mannnnn
Time to go home.
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no subject
Date: 2003-09-05 04:42 pm (UTC)no subject
Date: 2003-09-05 04:55 pm (UTC)no subject
Date: 2003-09-05 05:43 pm (UTC)no subject
Date: 2003-09-05 07:23 pm (UTC)no subject
Date: 2003-09-05 07:45 pm (UTC)Sorry you had such a bad day... Those sound like real winners.
HOLY CRAP
Date: 2003-09-05 08:42 pm (UTC)That's pathetic.
I usually try to get them read the banner on the start menu, but sometimes you can disable it. That's when i make them run winver. This sometimes works out. But it's the hassle of that extra step.
WHY can't they just know what they're talking about.
I guess that's what we're here for.
hmph.
Re: HOLY CRAP
Date: 2003-09-05 09:26 pm (UTC)I really didn't think that the big pretty "Windows XP" graphic above it was that easy to miss, but then we're asking this of people who watch their computers start up every day and yet somehow miss seeing the product identification splash every single time.
Re: HOLY CRAP
Date: 2003-09-06 02:31 pm (UTC)AC