It's gonna be a long day...

[ebtb.livejournal.com]

I love it when lusers provide little to no information!  Here's a nice series of email correspondence that will most like cause me to go bald by the end of the day:

Luser:  Help! Our software is not working! Thanks in advance! Betty in PA

Me: Hi, Betty! Thank you for contacting ____________ Technical Support. Please let us know which of our products and version you are using so we can better assist you. Also if you would provide us with a description of the issue that would be most helpful. Warm Regards, MB

Luser: Thanks for the prompt reply: I am using Windows XP professional.

Me:  *looses a bit more faith in humanity*

Comments

[dukesnorre.livejournal.com]

Eugh, what's with setting black text on a black background after the second "Luser:"?

[ebtb.livejournal.com]

huh? weird? Hmmmm.... lemme check. I was on the phone as I wrote the post. LOL

[major-error.livejournal.com]

Luser: Thanks for the prompt reply: I am using Windows XP professional.

That'd be great if you worked for Micro$oft...
About as useful as saying I'm using a Dell Optiplex GX260

Me: *looses a bit more faith in humanity*

Where people and technology intersect, I presume everyone clueless until proven otherwise. I am rarely disappointed, and rarely surprised...

[kestrelct.livejournal.com]

Yup, sounds like a pretty big problem to me...I recommend switching to Linux.

[crazdgamer.livejournal.com]

Not tech related, but I've had the same thing happen to me while I was a Computer Science tutor in college... here's an e-mail conversation I had with someone wanting to schedule an apointment (c+p from my blog)...

------------------

Tutoring begins, I recieve my first request via e-mail...

i was giving your card for tutoring and wanted to know if we could meet today or tommorrow to meet so i could get help with my homework thanks

Standard enough... my reply...

> i was giving your card for tutoring and wanted to know if we could meet
> today or tommorrow to meet so i could get help with my homework thanks
>
>

Sure...

I won’t be available for the rest of today. Tomorrow (tuesday), I’ll be
available before 1:15 and between 4:15 and 7:00. Let me know what time is
good for you. I hold my sessions in the CIW library.

The reply to this is mind boggling.

thats cool i can meet you at 2pm tommorrow in the ciw library

>From: Me
>To: Fucking Idiot
>Subject: Re: [Idiot’s name] for tutoring
>Date: Mon, 31 Jan 2005 17:10:46 -0500 (EST)
>
> > i was giving your card for tutoring and wanted to know if we could meet
> > today or tommorrow to meet so i could get help with my homework thanks
> >
> >
>
>Sure…
>
>I won’t be available for the rest of today. Tomorrow (tuesday), I’ll be
>available before 1:15 and between 4:15 and 7:00. Let me know what time is
>good for you. I hold my sessions in the CIW library.
>

I hope to God that "2pm" is a typo, otherwise there is no hope.

[network-nerd.livejournal.com]

"WHAT DO YOU SEE that leads you to believe that the software isn't working?"

(or "WHAT DO YOU SEE when you try to use it?")

[harry-whodunnit.livejournal.com]

This is one of my standard email templates:

"Thank you for the information you have provided. If you could also answer the original questions, it would help me to understand the situation better and I'm sure I'll be able to assist you with the problem."

[bekscilla.livejournal.com]

Has anyone gotten upset about that?

[harry-whodunnit.livejournal.com]

Not yet. They're welcome to complain to my manager if they don't like it and feel like explaining why they didn't answer the questions.

[bekscilla.livejournal.com]

Yeah, it's a bit hard to complain "I refused to give any information whatsoever!! And then they aaaaaked for it!"