(no subject)

[mtlchick.livejournal.com]

How, I ask, am I supposed to support clients when our OWN SOFTWARE doesn't work?

Comments

LOL....

[moosie.livejournal.com]

I worked for a company that develops PMS (Property Management System) software for Hotels, Restaurants, etc. This company was HORRIBLE. But my fondest memory is when they were attempting to show us (the software support team) how the newest latest greatest version was going to work. It was GUI and they could now use their mouse to skip from field to field, etc but as they are showing us errors would appear and the trainer would ask us to write down the error or say.. 'OH that will be fixed before we ship it'.... yeah right. I mean, I would expect some errors since it is in the final phase before shipping, but this was like they didn't know what a QA team was for. It was really sad. But now I have another Support job and am much happier.

:)

~M~

Re: LOL....

[moosie.livejournal.com]

Please forgive my poor grammar skills, it is 2:33 am ya know.


~M~

Re: LOL....

[tjernobyl.livejournal.com]

I learned the hard way that much of the time when they say they'll fix something before deployment, they LIE. :P

[methedras.livejournal.com]

I just love the fact that if our power goes out here, we have no access to our intranet, knowledge base, email, basically everything we need... though our phones are powered by another power source, and we'd be made to still answer those calls.

Crazy.

[mtlchick.livejournal.com]

Same thing happens here. I work graveyard and got in trouble for trying to wake someone up when all that internal stuff happened. "Not important enough." And yeah, so what happens to the people who can't do support without the knowlegde base (say 90% of the staff)?!?!

[methedras.livejournal.com]

That's bullshit.
Especially on grave.

I'd probably just organise a message on the phone system saying that our internal services were down, though we could do our best on memory.

[dkphoenix.livejournal.com]

That actually did happen in the middle of the afternoon at a place I worked. They were doing road repairs to the nearby intersection, and some brain donor in a backhoe cut an underground power line. Blacked out blocks, but not our switchboard. Everything else was out, of course, and the queue was red, so we got to take calls using a spiral notebook to log them, by emergency lighting. This in a call center where about 80% of the employees had been hired less than two weeks before.

*shudder*

[methedras.livejournal.com]

That's a fucking joke.

I so wouldn't do that to my staff if I could get away with it.

[zig-mover.livejournal.com]

Now you know how Microsoft feels! =]

[mtlchick.livejournal.com]

ROFL! I've said to a client, in a fit of utter annoyance. "I'm sorry sir, that's all I can do, it is, after all, a Microsoft product."

[j-digi82.livejournal.com]

You think that's bad, I work for MCI. The software works like shit intentionally to gouge for profit.

Lovely.