How is this possible?!

[ebtb.livejournal.com]

When people download evals of our software off our site, we send them weekly reminders telling them how much longer their evaluation is, blah blah blah. Oftentimes, we get responses to these emails with stuff like "I tried it and I don't like it, but thanks" or "so far I am having trouble with _____" - and that's fine. I don't care why you don't like it. I didn't write it.  BUT this one takes the cake. Here's a reply I got today from someone evaluating our firewall:

Dear Support

 

Thanks for your email

Since I downloaded the software, I have not been able to use it as I dont have

internet access.

 

I will try and give you feed back when my internet is restored.

 

Thank you



Um... yeah... so how did they...? Or? You know what? Nevermind. Just nevermind.

Comments

[nachoha.livejournal.com]

Perhaps they checked their email from a different location?

[ebtb.livejournal.com]

gawd, I hope that is the case. I've had people try to dial-up online while on the phone with us... that always makes me giggle. Or they never tell you that they are on dial-up and when you ask them to go to our website and they get all angry "WELL HOW DO YOU EXPECT ME TO DO THAT WHILE I'M ON THE PHONE WITH YOU?!" like I'm the retard for not assuming they have dial-up in the year 2006.

[110billion.livejournal.com]

Or better still
"I can't open IE/Outlook because I'm on the phone to you! The dialup will cut us off!"
No, it won't. Let's not dial in. Shut up, listen to my instructions and stop taking up my valuable time.

[fiannnachruinne.livejournal.com]

Lord I've had that one so many times it's not funny. And the customer had broadband in most of the more recent cases. *headdesk*

I remember back in the "old days" (4-5 years ago) people would be calling in with a modem problem. After having asked if we were on a separate phone line or at least a different extension and being told yes, we would have then reseat their modem's phone cord. *click* "Okay, um, great. Thanks for calling." {in log} customer disconnected. I'm sorry. If you're going to be that stupid that you don't even know what phone line you're on, I'm not going to waste my time calling you back.

[110billion.livejournal.com]

Indeed.
I've just been having constant retard calls tonight.
Make them go away!

Spose I should get another job.

[redqueenmeg.livejournal.com]

Oy. I'm betting that's someone who thinks email is separate from the Internet because Internet=http, to them. So if their proxy setting or whatever is wrong, and they can't get to webpages, but Outlook Express works, "their Internet is down."