My people!

[ebtb.livejournal.com]

Here I sit in  help desk hell - well, it could be worse. I'll call it help desk purgatory.  It's casual around here and we like to have fun - but that doesn't make the people who call any smarter or nicer unfortunately.  So why not read stories (and post a few of my own) from fellow brave techies risking their sanity day in and day out whilst I'm here waiting for 6:00 PM?

Earlier I had a "gentleman" call very upset because he claimed that we put spyware on his computer.  I asked him to elaborate and he got very aggressive and told me not to play dumb and that I know what he's talking about.  I managed to convince him that I really don't and he told me that he did a Google search for a particular spyware he had and our product came up first on the search.  Trying not to laugh, I explained to him that we sell software what will remove it and that's why it came up.  He then yelled "don't play your games with me! I know you put spyware on people's computers so they buy your so-called product!  That's illegal and I'll be contacting the State Attorney General!" and hung up.

omg. it's a conspiracy theory!

Comments

[flainn.livejournal.com]

Well, he's not so far off. There are companies that do just what he describes. Not that your company would ever sink so low, but how is he to know that?

[ebtb.livejournal.com]

yeah, I know... but at least I don't work for the State Attorney General. I can't imagine the calls that they get!

[kalidor.livejournal.com]

See, it's a conspiracy against the american people. With spyware Lurking in here and there. Terrorism of citizens' computers.

[billysapphire.livejournal.com]

It amazes me how people can have so little information about so many things that they deal with on a daily basis. It's always a conspiracy with some of them.
Yes, my phone rings so little that I have to spend my time tracking what ou access on our network.
Really, your life is insignificant to me as long as you don't abuse the network, I really could care less about what you are doing.

[gilmoure.livejournal.com]

Our company places little robots in pipple's computers so that they'll break and then they have to bring them in for us to fix them.

it's a simple equation

[ebtb.livejournal.com]

little robots + users' PC = job security

[hisamishness.livejournal.com]

Sounds vaguely like that city manager who threatened the people who write some web server software with the FBI for "hacking" his city's website... (bad local config - their sever had the system default page up)

Sure your guy wasn't from, what was it, Oklahoma?

[cs-neo.livejournal.com]

Ahh yes, the CentOS incident.

[hisamishness.livejournal.com]

First Reference (http://www.osnews.com/story.php?news_id=14113)

The Register article (http://www.theregister.co.uk/2006/03/24/tuttle_centos/) referenced by above link...

The Vendor's Transcript (http://www.centos.org/modules/news/article.php?storyid=127) of Jerry proving he's Teh Stupid.