My people!

[ebtb.livejournal.com]

Here I sit in  help desk hell - well, it could be worse. I'll call it help desk purgatory.  It's casual around here and we like to have fun - but that doesn't make the people who call any smarter or nicer unfortunately.  So why not read stories (and post a few of my own) from fellow brave techies risking their sanity day in and day out whilst I'm here waiting for 6:00 PM?

Earlier I had a "gentleman" call very upset because he claimed that we put spyware on his computer.  I asked him to elaborate and he got very aggressive and told me not to play dumb and that I know what he's talking about.  I managed to convince him that I really don't and he told me that he did a Google search for a particular spyware he had and our product came up first on the search.  Trying not to laugh, I explained to him that we sell software what will remove it and that's why it came up.  He then yelled "don't play your games with me! I know you put spyware on people's computers so they buy your so-called product!  That's illegal and I'll be contacting the State Attorney General!" and hung up.

omg. it's a conspiracy theory!