I really need to be doing other things, but this couldn't wait.

[bassgirl.livejournal.com]

Recap: internal tech support for large call center. I'm just a Tech I and I don't get told anything, but somehow that doesn't register with some people. Also, people are not supposed to phone in with their problems but rather place a request in the work order system, so when there is ringing, there is groaning.


We have someone working here who was having password... issues today. I shall call her B.

B had not logged out of her computer in over a month. Well over, from what I understand. I now also understand why having her do this was scary, despite it being required by policy. I start work at 12 noon. This morning, B had requested her password reset at least 3 times. After the third time, Ned(not his name, of course) had made her write it down and put it on her desk. She returned from lunch, and... couldn't log in. So it was reset again. I'm slightly unclear of the details, but I believe it was actually done a total of 5 times by poor Ned.

Time: 5:09pm.
Time since everyone else went home: 1:10 at least, some people earlier than that.

Phone rings. I answer. Hilarity ensues.

B: Yes, I know I've had some problems with my password today, so I wanted to just say I can't get in again so if you could just go ahead and reset it for me, that would be great.
Me: I'm sorry, but that would be something Ned or *other two Tech IIs* could do.
B: Oh. Well, they arn't here?
Me: Um. *why would they be here AFTER 5pm? Everyone is usually gone by 4 but me, and your office is also supposed to be closed* No, sorry, they're all gone for the day.
B: Well, then you can just do it for me.
Me: Actually, I don't have the permissions required to reset passwords, so I am not able to do this for you.
B: Oh, well, surely SOMEone is within paging distance or has a cell phone! Just call and see if they'll let you do it.
Me: No, I don't have access to that sort of thing. I literally do not have a button to click on or a form to fill out. I physically can't do it. You need to wait until tomorrow. *you know, regular business hours, the ones you are supposed to keep too?*
B: No, I'll just wait while you call Ned and he tells you what his login is so you just do it for me.
Me: * o_O * NO.
B: No?
Me: No, that's not possible.
B: You can't just use his login?
Me: No. That would defeat the purpose, now, wouldn't it? Yes, I'm quite sure that *I* am unable to do this for you.
B: So you're telling me I have to go home now, then.
Me: Yes, it would seem that way.
B: Oh. ... ... Ok.
Me: Thanks! Have a nice evening!




She wasn't exactly being an entitlement bitch, either. She was just... not getting it. Not getting it at all.

Comments

[jecook]

Even my own dear Mother, who has written instructions to turn on the computer, remembers a password she set.

Whiskey Tango Foxtrot query bang

(And speaking of whiskey: ::hands over a bottle of tasty beverage::)

[mouser.livejournal.com]

Wait, I thought she worked for me!

[hisamishness.livejournal.com]

Sounds like the guy who called in demanding I Do Something to fix his sync problem. Exchange to Treo. Palm based Treo. We only support Windows Mobile based Treos.

I tell him that we do not support palm based Treos.

"Yes You Do"
*invoke User Is a PITA status*

No, we only support WM based Treos, and even this is a Very New Thing.

He invokes "So & So set this up for me, and he is some high-up muckety-muck in your organization, so Yes You Do support this."
*invoke User Thinks He can Out-Penis a Professional Penis status*

I tell him I'll see what I can find out.

I verify our support and who might have set this up with Boss.

Three weeks later I find the ticket still open in my name and stealth-close it.

Support That you Putz!

[jahbulon.livejournal.com]

Hahahaha ownage. Love it.

What does PITA mean?

[hisamishness.livejournal.com]

Pain
In
The
Ass

not to be confused with

People
Eating
Tasty
Animals

[jon787.livejournal.com]

Better than my user who would log into a machine, go to class, come back to the lab, log into the machine next to it, repeat. If it was pointed out he was already logged in, he was perfectly capable of unlocking the display and logging out without further assistance. To this day I can't figure out why he wouldn't do that without being asked to.

[hisamishness.livejournal.com]

That is specifically why my shared computers are configured to not lock. Ever. No passworded screensaver, no lock on the C-A-D screen, no nothing.

[kepplah.livejournal.com]

She just wanted you to tell her to go home. Which gives me an idea, if for some odd reason I encounter a problem I cannot deal with myself due to *established procedure* I'll just go home. Sounds like a plan.

[bassgirl.livejournal.com]

Technically, she could have called the NOC, but I think that would have confused her way more. She didn't mind just going home, though...

[crankysysadmin0.livejournal.com]

We had a similiar woman that had this problem everyday, but only when she came back from lunch.

After lunch her eyes were always slightly glazed over and she had slightly not-tobacco smoke smell about her.