(no subject)

[bassgirl.livejournal.com]

Recap: Tech services girl for big call center. We use Active Directory to maintain roaming profiles.

Email sent out today, after I called my supervisor to alert her to a... problem:

Due to the malfunction of a script running Friday evening, all users who do not have roaming profiles have had their profiles deleted from their PC’s hard drive.

Apologies for the occurrence of this and any impact it may have developed are offered.

Hopefully the gravity of the situation is lessened by regarding previous advisements to save any critical documents and files on network shares, as these were unaffected and are backed-up regularly to avoid any permanent losses. If you have not already adopted this policy, please begin now to evade any future unexpected loss in the event of a situation such as this, or one of the local PC's hard drive failures.

As mentioned above, those users with roaming profiles were not affected. Again, apologies are offered for the unfortunate occurrence of this situation.


Sincerely,

LAN admin guy.

I love that they point out how we REGULARLY remind people to not store things on their local computers. Alas, I still have Security freaking out on me because they store literally everything on the desktop, and why can't they just use Outlook instead of the webmail interface?! and OMGWTFBBQ why didn't we warn them!!!??

Thankfully, I won't be working tomorrow morning when most of the people arrive who havn't yet seen that their desktops are back to the lovely hillside picture.



The kicker is, of course, that *I* realized on the weekend that the big database project to inventory all of our stock that I had been working on for the last month hadn't been backed up from my hard drive to the network drive in a while and I had decided to do it promptly upon arriving at work today. Yeah.

*headdesk*

Comments

[bassgirl.livejournal.com]

*snicker*

Well, yes. That would indeed be the first problem. This is the company that nearly had a stroke when someone asked if we (the tech department, NOT the general center) could use FF, because omg! it's opensource! and that means NOT SAFE!

[kalium.livejournal.com]

You know what this means: Use it, just be sneaky about it. Rename it "spacepanda" or something.

[trixtah.livejournal.com]

Alas, that doesn't work. Us admins got clobbered with the FF banninator last week. In terms of "remove it, or we remove you".

I've put on bloody Avant, which uses IE as its engine (so is just as unsecure) - let's see how long it takes them to clobber that one.

[the-s-guy.livejournal.com]

We have three related policies which together make my life fun.

Policy 1: Network drives are backed up and redundant, desktop drives are not. Please store all personal and work items on network drives.

Policy 2: As a result of policy #1, problematic (or, indeed, perfectly fine) desktop drives may be replaced or reformatted at any time by remote technical staff, local technical staff, management, supervisors, the person sitting next to you, or the intern who came in on your day off.

Policy 3: Email archives are too large to fit on network drives. Please store them on your desktop drive.

I think you can see where this is heading.

[bekscilla.livejournal.com]

Ooooh, i think I just remembered the main reason why I don't want to re-image my pc. Policy 3 is kinda in place here - but it's more "You only get 200mb on the server, and we have a backup system to allow you to backup stuff off your hard disk, but we're not letting anyone else sign up... for the last 2 years"

[kalium.livejournal.com]

Why do they use webmail instead of outlook? Could it be that outlook is a reeking piece of excrement, and even lusers can sense that?

[bassgirl.livejournal.com]

Haha. No, they WANT to be using outlook. The giant uproar was expressly because they had to use the webmail.


Sigh.

[erratic0101.livejournal.com]

Question about your roaming profile use. I always avoid using roaming profiles with my clients because if they do move machines, it takes oooh around 10 mins for them to log into a new machine as the profiles download and synch.

Do you have a way to avoid this, or is it just a fact of life?

[mouser.livejournal.com]

I don't use them, but it's a fact of life as I understand it. But if the machines don't match VERY closely (software, O/S, etc) wacky thing are supposed to occur. So we don't use them.

[trixtah.livejournal.com]

Quota them. We used to allow 20MB max at my last job.

[the-s-guy.livejournal.com]

It sounds like Security needs to suffer a couple of totally coincidental drive failures.