HEADDESK

[mouser.livejournal.com]

I hate remote users.

No, actually I hate remote users that CLAIM they know what they are doing and don't.

My latest one:

We gave her (gender is irrelevant) a new printer/fax/copier.
She was complaining that it didn't receive faxes.
We couldn't get anything coherent out of phone troubleshooting, so we had to send out a tech.
Powered on.
Connected to the computer.
No phone line.

Argh!

This only the latest trick.

====

When I ask someone "How are you with computers?" I get three responses:
1) "I REALLY don't know very much about them." This I can work with. Ask and I'll answer, I'll train as much as I can, if you don't get it that's fine - You have acknowledged your limitations.

2) "I'm okay, I guess." If you really are, that's cool. But if you don't know that many computer screens has a "power save" mode that turns them off, so you ALWAYS hit the power... Just go back to category #1 and make us both happy.

3) "I'm an expert." No, see if I have to ask, you really aren't. I normally know in the first ten seconds we're talking about computers if you know or if you're BSing me. So I'm sticking you in to categoy 1a - which means you are an idiot in denial.

Comments

[captpackrat.livejournal.com]

The people who give me the most trouble are the ones who claim to know what they're doing. The folks who claim to be computer illiterate rarely ever trouble me.

[jecook]

+50.

In fact, I have in my work room at my house a computer that a relative is having me do some work on as a side job. what does she do for a living? Program mainframes for one of the local power companies.

[the-s-guy.livejournal.com]

So... how are you with computers? :)

[jarad.livejournal.com]

Combo printer/scanner/fax/copier/coffee machine/mousetrap/pineapple devices are TEH EVIL. I've never seen one on which all the supposed contained functions actually worked... and that's why when someone tells me they have one, I tell them to go buy a real scanner and printer. I outright refuse to have anything to do with those monstrosities.

[mouser.livejournal.com]

Initial install with a new computer (preferabley of the same maker) and it usually works pretty well...

...until they install ANY new software! HP is particularly bad this last decade.

[mouser.livejournal.com]

We can call that level (3a)