Followup on new boss:

[kizayaen.livejournal.com]

The new desk manager has already issued an official verbal warning to the entire helpdesk because the daytime team lead saw somebody on the day shift using "After Call" status (which takes you out of availability to take a new call while you complete your case notes from the previous call) instead of "Aux 1" status (lunch break) while eating.

This is exactly the sort of thing I was talking about in my previous post on the subject when I mentioned that she treats people like misbehaving teenagers instead of rational adults. There's never been a concern about work not getting done before, but now she's in charge and we suddenly have a full blown national time management crisis going on.

So, yeah. Anyone have a lead on any tech support openings in the Atlanta area? Seriously. I'm not staying here and working for a psycho hosebeast.

Comments

[fearrett.livejournal.com]

We use the same thing for Lunch, is your break Aux 2 as well?

/nerd

[kizayaen.livejournal.com]

Aux 2 for a scheduled break, Aux 3 for unscheduled.

[fearrett.livejournal.com]

Buahahaha, same as me.

[kizayaen.livejournal.com]

Yeah, but I'll bet you don't have Aux 9 to complete an ad hoc shipment request.

[fearrett.livejournal.com]

I have Aux 9 for outbound calls.

[kizayaen.livejournal.com]

We don't get an aux code for outbound calls.

[kizayaen.livejournal.com]

Well, I don't have formal experience in a NOC. If you were the one doing the hiring and were willing to take a chance... well, I learn damn fast, and I've done at least a little bit of everything possible to do on a computer in non-formal and/or non-work settings. Graphic arts, graphic design, web design, statistics and analysis, networking, data entry, end-user hardware and software support (har har), hardware assembly, programming... a little of EVERYTHING.

The problem I was seeing with most of the Monster stuff is that they wanted either a degree, two years or more of work experience, or both. I never got my degree, and have worked only a year and a hair in tech support.

Currently engaged in teaching myself SQL for somebody who made a vague mention of needing a SQL programmer, but I'm not sure if that's gonna work at all. SQL seems awfully simple. GET fname, lname FROM roster WHERE city = 'Los Angeles'. How hard can it be?

[koryweb.livejournal.com]

Nice Icon!

[kizayaen.livejournal.com]

Thanks, I made it myself. You're welcome to use it as long as you attribute it.

[koryweb.livejournal.com]

Sweet! Thanks!

[duality.livejournal.com]

it's quite annoying to be the "level one" (we're not level one in the same way that many techsup companies have level one, meaning we know a lot more than "reboot and call back later") and have someone constantly breathing down your neck for no reason.

i had a supervisor aim me just the other day wanting to know why i wasn't on the phones yet. telling her "i was busy talking to HR" certainly shut her up.

granted, kiz's situation is much worse, as when i had that psychopath and she -saw- me talking to HR, she assumed it was about her. that very next day she started proceedings to try to get me fired. she's that level of crazy.

[harmer.livejournal.com]

We have something like that too, called "Wrap Up" and your "wrap time" is supposed to be at 0 but mine never is. They try so hard to stop people from using it but probably 50% of people do.

[kizayaen.livejournal.com]

Our target is to average three minutes or less of aftercall. We've got some pretty complex formulas for determining whether you're spending too much time off the phones or not.

[tertiumquid.livejournal.com]

We're looking. IBM/Lotus Software.
http://careers.peopleclick.com/jobposts/Client40_GLDTR/BU1/External/139-15028.htm?ShowReturn=Yes

[kizayaen.livejournal.com]

Hrm. I support Notes 5 and 6. Wonder what'd be required.

(Website down just at the moment.)

[tertiumquid.livejournal.com]

R5 is officially dead. This position is supporting calendaring and scheduling in Notes/Domino. Our team also supports the Easysync Pro (synchronization with a PDA) and SmartSuite products, but C&S is the main focus.
If you already have Notes support experience you're miles ahead. If you happen to have a received a bachelor's degree in CS in the last 18 months, you're a shoe-in. :)
feel free to email me if you have any questions. I'm not the manager or in any way related to the hiring process but I am a lead tech on the team. you can reach me at terry at teamdesade dot com.