comcast

[belovedcrown.livejournal.com]

As a fellow techie, i beg the question, are any of you that frequent this group workers of comcast? if so, could you email me?

I've got a business grade account with them, sla and everything and almost every month for the past year since the account was setup they've had to give me extensive credits for outages. i really want to find out whether this is some sort of temporary problem because they overbuilt the nodes or something and it will improve or whether i should use the full weight of the office that is paying for this account [its a high level federal entity] to cancel the long term contract and go to verizon dsl [the only other option in this area]. Unfortunately its comcast company policy to not reveal internal details of the outage to any customers.

in other news, one of my end users lost ALL of her important work yesterday. She called me to advise her outlook exchange account was over quota and when i popped in to help her, she was on the phone. So the first thing i did as a courtesy to her was empty her deleted items folder- it was more than half her space! She got off the phone i gave her the tip about emptying it out regularly or even setting it to empty on close, and she flipped out. Turns out she was DELIBERATELY creating subfolders there and putting all her highly important work there. She thought it was a great idea, because should a hacker break into her pc, they'd never think to look in her deleted items. i was speechless.

Comments

[gilmoure.livejournal.com]

I've done that three or four times over the last 10 years. Fucking 'tards!

[inahandbasket]

That's why I never do anything involving deleting FOR the user. I make them click it so they can't come back at me.

[redqueenmeg.livejournal.com]

Oh, I believe it (the deleted items thing). We have tons of users who do that, and who keep important documents, not in My Documents, not on the desktop, not in some custom-made folder... but in Recycle Bin! And ZOMG sometimes the files do not survive!

"But it's a Recycle Bin! I should be able to take things out of it at any time!"

[jecook]

Next time tell the user that the deleted items get purged on a regular basis. that will keep them from keeping their crap there.

::rolls eyes:: Our exchange server has something like a 700MB quota for each user. I try very hard not to use even a tenth of that.

[gilmoure.livejournal.com]

Heh, our server only allows 250MB but they do have the option of putting a .pst file up on another server. They have 700MB there. 'Course, Outlook does such a good job of staying connected to a file server. 1/3 of our calls are for reconnecting to personal folders. Meh.

[omg-teh-funnay.livejournal.com]

At my first tech job (big corporate used car chain) the comptroller stored all his email in the Deleted Items folder in MS Mail - sorted by year, quarter, month and sender.

Why do these idiots do this? Why does this sound like a good idea?

And yeah, he lost everything. Meh. I never liked him anyways

[sigurther.livejournal.com]

I was in the military for 10 years, and it was not uncommon for high ranking enlisteds and officers to use their recyle bin/outlook junk folder as a permanant place to keep things they wanted. I guess making folders someplace less likely to self destruct once a month never occured to them. Too bad for several of them who experienced a server purge. Ahh, well.

[jon787.livejournal.com]

The only problems is that the Trash/Recycle Bin is one of the first places I look. Funny I have the same reason for looking there that she has for using it: most people never empty it.

[phierce921.livejournal.com]

Man I feel your pain on the deleted items thing.

Recently our software team pushed an upgrade of Office 2003 across the network. So users come in, boot up and the new office is installed. Pretty slick.

However we have gotten several calls where users have lost items in thier deleted items folder and are going ape-shit. One asshat was yelling at me about it and when I explained that the deleted items folder was not a place that was meant for things you intend on keeping, he stated that was "unacceptable", to which I replied "Sir, what part of 'DELETED ITEMS' makes you think it is a safe place for your important emails? It is even shaped like a trash can, do you store all your important documents in trash cans at home?"

his reply... "Well, where do you expect me to put them then?"

*headdesk*

hope that was not a call I was monitored on.