e-mail support woes

[mystii.livejournal.com]

Description:
I use to download at 5-7 kbs on dialup, now on lite spd I only get 23-24 kbs and you advertise 6 times faster... what gives? Please can you explain why I can't get more spd. I would prefer 10 x faster with 50 kbs download. Lite spd includes a dialup account with 10 hrs usage correct (explain this to me), how would I be able to use this feature say for faxing when my PC doesn't dialup anymore. Was the dialup disabled? How can I get this feature working again.

Comments

[methedras.livejournal.com]

God I think I just had an email support flashback.

[insomnius.livejournal.com]

Augh! We get so, so many of those. It is infuriating.

That, or they say "my email isnt working plz call on mobile xxxx-xxx-xxx"

[insomnius.livejournal.com]

We don't even have a callback folder - we have a policy of not calling customers. They have to call us.

In response:

[insomnius.livejournal.com]

Dear Sir/Madam,

It's because you have broken the internet. We will be sending agents to recover your modem at 2am tomorrow.

Regards,
Your Friendly Support Team

Re: In response:

[insomnius.livejournal.com]

OMG, only 23-24??? Dialup is supposed to give you 56!!!!

Re: In response:

[insomnius.livejournal.com]

My preferred answer to whiny questions related to this is "GET THE HELL OFF MY PHONE."

Alas, I'm not allowed to use it.

Re: In response:

[insomnius.livejournal.com]

The funny thing is I probably could use it and get away with it. The sad thing is I'm too craven to try it.

Re: In response:

[jecook]

Oh good lord, don't make me get out the 56Kflex/V.90/X2 sitck and start beating people again with it...


X2 was USRobotic/3com's baby, and eventually because the v.90 standard

56Kflex was "the other standard", and they lost.

X2 required one end of the connection to be sitting on a digital line (ISDN or a T1 channel), and also required there be only ONE DAC on the line between the CO and your house. Otherwise it was just another 33.6Kvbis modem.

I'm not sure how Kflex did it's magic, because I never owned one. I'm sure someone here will chime in with that. ::smirk::

Re: In response:

[tmesser.livejournal.com]

Not that it matters, but you have your "K" in the wrong place--it was K56flex.

Some (http://foldoc.org/foldoc.cgi?query=x2&action=Search) sources (http://foldoc.org/foldoc.cgi?query=k56flex&action=Search) seem to think that K56flex was more popular. I don't recall either of them really "winning," just that V.90 (http://en.wikipedia.org/wiki/Modem#v.90) reconciled (http://foldoc.org/foldoc.cgi?V.90) and replaced the two standards. Everybody with K56flex or X2 modems had to upgrade their firmware anyway, as I remember it.

Re: In response:

[jecook]

I stand corrected.

IIRC, the V.90 standard was based off the X2 standard, but with enough changes to make the two non-compatible.

FOrtunately, by then modems were either softDSP based, or were flash upgradable.

Lately, though, unless it's an external modem with a serial port, it's likely to be softDSP based. ::rolls eyes:: (and this statement proves that I'm old school)

Re: In response:

[jahbulon.livejournal.com]

Yeah and the speedometer on your shitbox of a car goes up to 200.

Re: In response:

[sneezypb.livejournal.com]

The 56K is halfplex means 28K up and 28K down. So 23-24 is quite good.

Do you remember the V90 modems which claimed 110K? They just talked in fullplex so that your up and down used the same portion of the pipe allowing the potential of the full 56 in either direction.

[alithium.livejournal.com]

"Dialup account with 10 hours usage"... sound very AOL-esque. Like an old school $14.95 BYOA plan.