Hell Customer Service....
May. 23rd, 2006 09:28 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
lions-tambua.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryUnfortunately i can't do anything against any BAD services in USA
but /IAM/ able to do something against the stupid, mindf***ing, arogant, brainless, robots, sitting here and doing EXACTLY what the procedure tells them without ... i dont dare to say "using their brain" ... but iam at least tempt to say, "try thinking".... here in europe.
I just had an 1:1 with an guy from the escalation desk and talked to him about the "Liquid Spillage" procedure. well, fakt ist, when you spill any liquide over the notebook, you'll loose your warranty/service-contract for that system. why ? because EVERYTHING can be defect afterwards and some parts can grow defective within some time (rust, soak, etc)
We definitively already had a few issues where the motherboard got soaked by water and stopped working about one year after the waterspillage happend.
however.... waterspillage is ONE thing, but when the customer spills a few drops of Coke over the keyboard, which results in that the ONE Key "H" doesnt work any more.... and about one year later, the LCD-HINGES become loose so that the LCD wont stay in place any more... how can THAT be effected by that water-spillage ??
Sorry if iam too stupid but ... HAE ???
the 1st Line agent said, "water spillage. Customer has to pay it" i said, "guy, start THINKING ONCE in your life! how can THAT be effected by Waterspillage ??" he: "dont mind. waterspillage"
the repair would cost about 200 USD
so what do i do ?
i Call ESCALATION DESK :) I love talking to them. seems like they're the only guys who actually THINK :) (beside me)
Escalation Desk, "yea, we've created this "liquid Spillage" procedure. why ?
me: "because the customer had an issue one year ago that ONE key doesnt work any more. now his hinges are loose. tech-support said thats not covered by service-contract because of liquid spillage"
Escalation Desk: "WHAT ??? YOURE NOT SERIOUS ARE YOU ??? NO! c'MON! tell me thats NOT TRUE!"
me: .... *G*
Escalation desk: "alright alright... i'll go on and we'll write some kind of "think before talking" procedure. thanks for the feedback. of course you got the OK to swap the hinges on our Costs. customer does NOT need to pay for that"
*sighs* i hope that will change at least SOMETHING *G*
but /IAM/ able to do something against the stupid, mindf***ing, arogant, brainless, robots, sitting here and doing EXACTLY what the procedure tells them without ... i dont dare to say "using their brain" ... but iam at least tempt to say, "try thinking".... here in europe.
I just had an 1:1 with an guy from the escalation desk and talked to him about the "Liquid Spillage" procedure. well, fakt ist, when you spill any liquide over the notebook, you'll loose your warranty/service-contract for that system. why ? because EVERYTHING can be defect afterwards and some parts can grow defective within some time (rust, soak, etc)
We definitively already had a few issues where the motherboard got soaked by water and stopped working about one year after the waterspillage happend.
however.... waterspillage is ONE thing, but when the customer spills a few drops of Coke over the keyboard, which results in that the ONE Key "H" doesnt work any more.... and about one year later, the LCD-HINGES become loose so that the LCD wont stay in place any more... how can THAT be effected by that water-spillage ??
Sorry if iam too stupid but ... HAE ???
the 1st Line agent said, "water spillage. Customer has to pay it" i said, "guy, start THINKING ONCE in your life! how can THAT be effected by Waterspillage ??" he: "dont mind. waterspillage"
the repair would cost about 200 USD
so what do i do ?
i Call ESCALATION DESK :) I love talking to them. seems like they're the only guys who actually THINK :) (beside me)
Escalation Desk, "yea, we've created this "liquid Spillage" procedure. why ?
me: "because the customer had an issue one year ago that ONE key doesnt work any more. now his hinges are loose. tech-support said thats not covered by service-contract because of liquid spillage"
Escalation Desk: "WHAT ??? YOURE NOT SERIOUS ARE YOU ??? NO! c'MON! tell me thats NOT TRUE!"
me: .... *G*
Escalation desk: "alright alright... i'll go on and we'll write some kind of "think before talking" procedure. thanks for the feedback. of course you got the OK to swap the hinges on our Costs. customer does NOT need to pay for that"
*sighs* i hope that will change at least SOMETHING *G*
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no subject
Date: 2006-05-23 04:27 pm (UTC)no subject
Date: 2006-05-23 05:19 pm (UTC)However, it has to be an accident, they can't pour a coke into their system and then tell us.
no subject
Date: 2006-05-24 06:10 am (UTC)but still. accidents can happen. and that those who dont have complete-care will loose the warranty of the rest of the electronic parts (mobo, HD, etc) is understandable. but not on MECHANIC parts made of plastic.
no subject
Date: 2006-05-23 07:29 pm (UTC)LOL!!!!!!!!!!!
no subject
Date: 2006-05-24 12:17 am (UTC)no subject
Date: 2006-05-24 06:12 am (UTC)me too! two! :)
*grab*
Install brain 2.0b with dual-core support!