(no subject)

[kizayaen.livejournal.com]

Team,

In an effort to continuously measure and improve the services we provide to our Clients, we are announcing a new practice.

In the past, lack of capability to document Rep callback activities (e.g. reminding the Rep to return defective equipment) has hampered our ability to demonstrate value and excellent performance on certain services provided to the Client.

Fortunately, we have recently acquired technology that enables us to record outbound calls to Reps. Utilization of this technology will be critical in measuring even more of the services that we provide for our Clients.

Effective June 1st, 2006, we will begin to use this technology.


Oh, sure. You're recording our outbound calls... for our protection. To help us out in the level 1 trenches. I believe this with every fiber of my being.

No, really.

Comments

[omg-teh-funnay.livejournal.com]

When I worked for Speezy, they implemented a call recording program. They promised to not record personal calls (as in terminate recording within 10 seconds of realizing it's a personal call). This was going to cover both inbound and outbound calls.

Fortunately, it never worked right. Didn't happen the whole time I was there.

[azurelunatic]

Your calls will be protected at the bottom of the stairs.

[solradia.livejournal.com]

Well, at least they warned you.. could have been worse I guess

[kizayaen.livejournal.com]

They had to, because they're needing us to sign waivers before it goes live.

[mouser.livejournal.com]

*snort*

Betcha they've had the ability to do it for a while, not they want to USE it.

And not for what they say (obviously) but to burn someone. Or to burn lots of folk.

[jon787.livejournal.com]

I bet they licensed it from the NSA (http://blog.wired.com/27BStroke6/att_klein_wired.pdf)

[kizayaen.livejournal.com]

Heh.

[redqueenmeg.livejournal.com]

Yeah, right. They record all our outbound calls here and assure us that if one comes up on call monitoring they don't listen. I sat there while one of my supervisors listened to the entirety of a call I had placed to my husband to find out about a medical issue. Whatever, gang.

They tell us that we can use our cell phones to make personal calls. Um, I work in tech support--how the hell could I afford a cell phone?

[devilkitty0.livejournal.com]

They're threatening to do this at my place. Combined with the total lack of privacy and the future move to even more cramped quarters for the help desk, my life as a goldfish starts then...

I miss having a cube. They moved the desktop and helpdesk from cubes to an open area for the help desk and cramped, shared offices for the desktop consultants. I miss having walls. And now their moving us again :-(


DK

[susano-otter.livejournal.com]

Heh.

In fact, this memo translates to:

"If you're fucking up, we will find out. And if you're doing everything right, and the reps keep blaming their fuckups on you, your ass is now covered."