Overheard in the Cube Farm

[the-paco.livejournal.com]

"The password is password.
No sir, just the word password.
Password. P-A-S-S-W-O-R-D. That's the default password.
No, not 'default', it's 'password'.
No sir. P-A-S-S...
PASSWORD.
P as in Paul!
It's written right beside it!
Yes, the password is password!
Ok. Ok.
No, the PASSWORD is password, the username should be admin.
Short for administrator.
A as in alpha, D as in delta, M as in mike, I as in India, N as in November.
Admin.
No. the USERNAME is ADMIN.
Right.
The password is password.
Okay.
Three boxes? Good.
Type admin in all three boxes, exactly the same.
Admin.
No sir, Admin.
Three times.
No, not three times per box. Once in EACH box.
ADMIN.
A-D-M-I-N."

I'm not even taking this call and I'm getting a headache!

Comments

[xforge.livejournal.com]

Third base!

[coyoteden.livejournal.com]

And who's on first.

[fuego.livejournal.com]

damn, beat me to it...

[fuego.livejournal.com]

"...pop goes the weasel, the weasel..."

[mightyj.livejournal.com]

I was working in a tech support room and we all stopped when one of the reps said loudly and repeatedly "the space bar, SPACE BAR, the long bar at the bottom of the keyboard, the SPACE BAR....."

[katyism.livejournal.com]

Oh god. Been there multiple times.

[spaz-own-joo.livejournal.com]

i also.

Once or twice a day i have to remind them that 'enter' is on the keyboard and not on the screen.

[sheryls.livejournal.com]

so...the password is alphadeltamikeindianovember? that's kinda long. can we shorten it to just "password"?

[gilmoure.livejournal.com]

Aaagh! I'm not even listening to this call and I'm getting a headache.

[jedisamui.livejournal.com]

"Sir, Can you hold for a moment? I need to answer a question for 'Mr. Wrap'."

That's how a lot of phone techs would have handled this call. When dealing with wonderful 'AHT', a lengthy mis-communicated call like this would have killed his for the day. Either he had the time to kill, or he has some incredible patience.
Either way, afterwards, I bet he went down to the parking deck and took a hit or two.

[blossomingfire.livejournal.com]

Spork anyone?

[the-s-guy.livejournal.com]

Corporate customer?

"One moment, sir." *dial dial dial* "Hello, manager of $idiot? Please go and tell your peon how to spell 'password'."

[mouse-from-marz.livejournal.com]

"then you press the ENTER key"

"where's that?" (looking up at the screen for a 3-D object marked "enter")

[darkblade1.livejournal.com]

I get that everyday. I hate spelling out the word release. Come on! It's not that hard!

[k8mnstr.livejournal.com]

Sounds like he needs to be transferred to a "dial-tone technician". The Dial-tone technician solves all (l)user problems.

[rileydag.livejournal.com]

Sheesh!!!

Please tell me that users are in season. This one needs to shot several times with a large caliber weapon.

Strike that, bludgened. Repeatedly. With a telephone poll...

[randomjustice.livejournal.com]

I don't mean this to be offensive, well maybe I do, but... with so many companies outsourcing their technical support, really I see the original post as typical. But let's look at it from a user standpoint and not the technical support "specialist".

I call technical support and get someone I can barely understand due to speech impediment/accent/phone quality/noise in background/etc. First of all, due to any of those reasons this person shouldn't be on the phone representing what essentially may be the only point of contact from the company to this customer. Second, the background should be professional and the quality of the phones should not be sub-par, especially for any company that deals in elecronics/gadgets/technology in general.

You really have to wonder sometimes if they have the mic from the headset INSIDE their mouth while they are talking to you. You also have to wonder if they are just talking through a can and some string from the middle of the Atlantic.

Sorry, is it just me, or did anyone else press 1 for English and then *headdesk* when they realized they should have pressed 2 for "Unaccented English". And please, don't anyone draw a racist card from the deck, because believe me, I hate everyone equally.

Rand, out.