(no subject)

[mightyj.livejournal.com]

Luser:  "Is there a problem with the server?"
Me:  "Could you be more specific?  What problem are you having?"
Luser:  Gets flustered because I want more info.
Me:  "I have 35 servers.  Which server are you having a problem with?"
Luser:  "Nevermind"

Turned out to be the SQL database that our SQL admin has been trying to fix all day.

Comments

[jjjiii]

Never give the impression that you do not know that there is a problem with your servers. If they ask if you are having any problems, say "We currently do not have any issues reported. Would you like to report an issue?" Or, if there are issues, feel free to tell the luser about them and ask if there's anything else you can do for them.