Is it too much to ask?

[major-error.livejournal.com]

We all have out support point-and-say-WTF! moments...
Using the subject line for the body of the message, general mangling of the English language, and other fairly repetitive things like that.
What really munges my stack is when users call/email/walk-up and state that "they have a problem, can you come and fix it?"
Yeah. Let me get right on that...

Is it so much trouble to tell me what the problem is before I get to your desk? I could understand if it were some sort of personal issue, but I'm not that sort of support professional. No. We're discussing computers, and everything generates an error, has a symptom or setting. I've worked in this capacity long enough to understand luser-speak, so tell me what's going on. It helps.

No, really. It does. Honest!

There's nothing I hate more than to show up at someone's desk only to realize that I needed something else to address the issue, be it a screwdriver, The Tech-Hammer™, a floppy, or a priest....it just makes everyone irritated when I have to run off and phone the Vatican when I could have easily fired up an imaged spare I have sitting at my desk.

Comments

[canray.livejournal.com]

More than once, I have actually gone, "You're going to need a few specialized tools. A paperclip and a dead chicken. We're going to perform some VooDoo Tech Support now...".

Did it once in the Bible Belt. They were not amused.