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Hi Folks...
After quite an while, i finally have some time again to read and post *sighs*
stressted months....
Iam now sitting in an new department, an new country, new co-workers...
i dont know if this is NORMAL here.. (iam sitting in slowakia now, just a few miles east from austria (where i now live again))
i mean... all my co-workers are at LEAST 22 years old (the youngest) goes up to 35 years.
what do they have in common ? (ok, beside working in this department ?)
ok, how should you guess, they are ... i cant find the right word for it. CHILDISH wouldnt fit exactly. babyish maybe... no.. still not.
There are two calls in the ACD waiting to be picked,
3 of the co-workers are standing around chatting and joking around.
2 are checking some comics or other website (ebay, gmx)
2 are playing with plasticine, they look at the ACD and call (in slowak) "dwa calli, dwa calli! eyey dwa calli! dwa calli!" *growls*
1 has to comment each mail he reads and deletes with, "hurraaayy!"
our "Team-Leader debuty" (he also plays with plasticine) surfs the web the whole time and phones with his wife.
another one has to comment each call he takes with (also in slowak, just translated so you know what its about), "Oh... Customer has problem ?? AWWWWWWWWWW!!! really ? AWWWWWWWWW!! need replacement ? AWWWWWWWWWW.. AWWWWWWWW! that so sad, AWWWWWWWWWWWW!" *claws the desk*
GOSH!!! can ANYONE PLEASE just SHOOT ME!?
*headdesk*
i mean, they are GROWN UPS! iam not the kind of 100% serious type myself, i love to joke around sometimes and do stupid, childisch or other crazy things, ok... but there ARE borders! when iam at WORK, iam beeing pay to DO that work! not do make fun out of everything and everyone *growls angrily*
(and i thought our CUSTOMERS are annoying)
After quite an while, i finally have some time again to read and post *sighs*
stressted months....
Iam now sitting in an new department, an new country, new co-workers...
i dont know if this is NORMAL here.. (iam sitting in slowakia now, just a few miles east from austria (where i now live again))
i mean... all my co-workers are at LEAST 22 years old (the youngest) goes up to 35 years.
what do they have in common ? (ok, beside working in this department ?)
ok, how should you guess, they are ... i cant find the right word for it. CHILDISH wouldnt fit exactly. babyish maybe... no.. still not.
There are two calls in the ACD waiting to be picked,
3 of the co-workers are standing around chatting and joking around.
2 are checking some comics or other website (ebay, gmx)
2 are playing with plasticine, they look at the ACD and call (in slowak) "dwa calli, dwa calli! eyey dwa calli! dwa calli!" *growls*
1 has to comment each mail he reads and deletes with, "hurraaayy!"
our "Team-Leader debuty" (he also plays with plasticine) surfs the web the whole time and phones with his wife.
another one has to comment each call he takes with (also in slowak, just translated so you know what its about), "Oh... Customer has problem ?? AWWWWWWWWWW!!! really ? AWWWWWWWWW!! need replacement ? AWWWWWWWWWW.. AWWWWWWWW! that so sad, AWWWWWWWWWWWW!" *claws the desk*
GOSH!!! can ANYONE PLEASE just SHOOT ME!?
*headdesk*
i mean, they are GROWN UPS! iam not the kind of 100% serious type myself, i love to joke around sometimes and do stupid, childisch or other crazy things, ok... but there ARE borders! when iam at WORK, iam beeing pay to DO that work! not do make fun out of everything and everyone *growls angrily*
(and i thought our CUSTOMERS are annoying)
no subject
Date: 2006-05-09 07:33 am (UTC)a job's a job, but everyone needs to vent. hence, this group.
no subject
Date: 2006-05-09 07:56 am (UTC)and when i talk about "playing with plasticine" then i dont mean that they knead it to vent.... i mean they make skulptures, play "bouncing-ball" with it, try to make it stick on wall, etc. slowly i start to believe they are just st..... not so clever.
no subject
Date: 2006-05-09 08:07 am (UTC)no subject
Date: 2006-05-09 08:12 am (UTC)its one of the biggest IT-Hardware-Sellers.... and now i finally know where they got this bad reputation *sighs*
no subject
Date: 2006-05-09 08:38 am (UTC)Likewise, with the best techsupport you'll notice that there will ALWAYS be a little fun and creativity at some point. The best way to kill a great support team is to hammer them with so much work that they never have time to decompress. Sure, they're ripping through ten times the work that a bog-standard phone monkey might do in the same period, but without that play time they won't be sticking around to pass their knowledge on.
no subject
Date: 2006-05-09 08:53 am (UTC)but when you start working at 8AM, then play until 9AM, then take one call, then joke around for another hour, mocking (not making fun of, MOCKING our customers in a voice loud enought that customers who are on the phone with another agent might hear them....
ok, i sometimes do play too :) nothing more fun then throwing an fresbee right throught the room :) or an softball.
but you should stay quiet enought that the others can still work and hear what the customer says. you cant just scream around like a mad Junky in an office.
and when you need to tell someone a joke how stupid the last customer is, you dont need to yell it throught the whole room
no subject
Date: 2006-05-09 09:07 am (UTC)no subject
Date: 2006-05-09 02:14 pm (UTC)It's also a sign of experience when you can be saying one thing on the phone and making all the right noises, typing up a log with a slightly different variation, posting what you REALLY think on an internal IRC channel or LJ, and putting all this across to your supervisor with just one second of eye contact - at the same time.
Bonus points if you're also answering email, sketching network diagrams, and navigating IVR functions on another line while the caller is talking.
no subject
Date: 2006-05-09 08:54 am (UTC)*grin*
However lately work has just been WORK WORK WORK.
sigh.
no subject
Date: 2006-05-09 09:09 am (UTC)i also keep my inner child....
but iam "grown up" enought to see when is the right TIME and PLACE :)
no subject
Date: 2006-05-09 09:51 am (UTC)(of course, then they'd all hate you - but I would certainly grab at least a few more calls than anyone else, just to make the point)
no subject
Date: 2006-05-09 09:53 am (UTC)unfortunately i have MY OWN que ;)
i only do ENTERPRISE calls (server, storage, Network, Tapedrives, etc)
they do WORKSTATION stuff ;)
so i cant be compared with them *shrugs*
(to prevent questions. yes, i have this QUE for me alone :)
no subject
Date: 2006-05-09 12:18 pm (UTC)no subject
Date: 2006-05-09 12:21 pm (UTC)no subject
Date: 2006-05-09 01:45 pm (UTC)no subject
Date: 2006-05-11 12:55 am (UTC)I know, I've been upset all day about having to go back there.
no subject
Date: 2006-05-10 12:04 am (UTC)