Cutting off the leeches

[the-s-guy.livejournal.com]

Everyone has them. The users who call and call and call and CALL for utterly trivial stuff. Timewasting bonebrains of the first water. People who don't understand "We are not providing you support any longer. Stop calling us."

As a corporate helpdesk, we can cut these people off (both phone and email) and direct them to their supervisor for all future interactions. Well, when I say 'cut off', I really mean "One of the low-level managers gets stuck dealing with them", but for the people on the phones it's the same effect.

We're somewhat fortunate to have this system in place, even if it's a little flawed. But it could be a lot better. What's your favorite way to tell certain individuals they won't be receiving any more beersupport?

Comments

[heleneotroy.livejournal.com]

I'm faced with the task of cutting off people who claim too many missing issues from their subscriptions. Now, if you miss an issue here and there, that's okay. Sometimes the post office loses things, sometime the mail gets wet or torn. No big deal, I'll send you a replacement issue for free.

But if you call/email me every month MULTIPLE TIMES for MULTIPLE ISSUES?
NO MORE MAGAZINES FOR YOU!
In addition, we are more than happy to send you issues that you have missed from the last few months. But, if it has taken you until now to realize that you are missing the Novemeber, 2003 issue of your magazine? Sucks to be you!
I want to punch these people!