Cutting off the leeches
May. 9th, 2006 01:34 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
the-s-guy.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryEveryone has them. The users who call and call and call and CALL for utterly trivial stuff. Timewasting bonebrains of the first water. People who don't understand "We are not providing you support any longer. Stop calling us."
As a corporate helpdesk, we can cut these people off (both phone and email) and direct them to their supervisor for all future interactions. Well, when I say 'cut off', I really mean "One of the low-level managers gets stuck dealing with them", but for the people on the phones it's the same effect.
We're somewhat fortunate to have this system in place, even if it's a little flawed. But it could be a lot better. What's your favorite way to tell certain individuals they won't be receiving any morebeersupport?
As a corporate helpdesk, we can cut these people off (both phone and email) and direct them to their supervisor for all future interactions. Well, when I say 'cut off', I really mean "One of the low-level managers gets stuck dealing with them", but for the people on the phones it's the same effect.
We're somewhat fortunate to have this system in place, even if it's a little flawed. But it could be a lot better. What's your favorite way to tell certain individuals they won't be receiving any more
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Date: 2006-05-09 04:42 am (UTC)Unfortunately, the owners of the company managed to lose other clients through their own scheming of going after bigger fish and neglecting their older clients...