FIND! NOW!
Apr. 28th, 2006 11:29 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
thebrainn8.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryDarwin Award Nominee: I'm calling from [Big hoohah VIP]'s office, we put a ticket in some time ago, I don't know when, for a problem with [application]. I don't know what the problem was exactly, but nobody has called us. [VIP] is very upset, you need to find out what happened and get on top of it.
Me: Okay, who was this for again?
DAN: [VIP]'s office, but it wasn't in his name.
Me: Do you know who filed it?
DAN: No.
Me: Hmm, any idea when it was filed?
DAN: No, just find it. We need this resolved now.
Me: And what was the nature of the ticket?
DAN: Something to do with [application], I don't know what the issue was though.
Me: Well, I'll see what I can do.
The problem is, this application is a 3-letter acronym. These three letters also happen to be commonly used in a lot of words. Searching application name doesn't work, and I have absolutely no other info to go by...
The part that really baffles me is that they have no idea when the ticket was filed, but they absolutely KNOW it was filed, and that it's been far too long without resolution. Plus, email is automatically sent to the person the ticket was filed under. SOMEONE should have record of it, if it does indeed exist.
I spent an hour combing 450+ requests, and had to give up. Thankfully boss-person backed me up on it and said he'd talk to the people who were asking about it.
/dies
Me: Okay, who was this for again?
DAN: [VIP]'s office, but it wasn't in his name.
Me: Do you know who filed it?
DAN: No.
Me: Hmm, any idea when it was filed?
DAN: No, just find it. We need this resolved now.
Me: And what was the nature of the ticket?
DAN: Something to do with [application], I don't know what the issue was though.
Me: Well, I'll see what I can do.
The problem is, this application is a 3-letter acronym. These three letters also happen to be commonly used in a lot of words. Searching application name doesn't work, and I have absolutely no other info to go by...
The part that really baffles me is that they have no idea when the ticket was filed, but they absolutely KNOW it was filed, and that it's been far too long without resolution. Plus, email is automatically sent to the person the ticket was filed under. SOMEONE should have record of it, if it does indeed exist.
I spent an hour combing 450+ requests, and had to give up. Thankfully boss-person backed me up on it and said he'd talk to the people who were asking about it.
/dies
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no subject
Date: 2006-04-28 04:17 pm (UTC)no subject
Date: 2006-04-28 05:49 pm (UTC)maybe as a looser in the Darwin Lottery for barely being capable of remembering to breath... just need to see if they managed to replicate
no subject
Date: 2006-04-29 10:35 am (UTC)no subject
Date: 2006-04-29 10:39 am (UTC)no subject
Date: 2006-05-16 02:24 am (UTC)"Our records indicate the problem was corrected in the first hour. Have a nice day. {CLICK}"