Incredible Incredimail in Israel

[prozacnation.livejournal.com]

I'm confused as to what this comment had to do today with troubleshooting AVG blocking Incredimail.

First, to start off the issue, the customer did not want to cooperate with shutting down her AVG to figure out if it was blocking the email program, Incredimail and said "It's worked PERFECTLY until now. I'm NOT shutting that down!"

Then when I asked which program she was not receiving email on (webmail or an email program), she stated to me:

"I use ONLY Incredimail which is an Israeli company."

"So?" [/me cracking gum and saying that in a Valley Girl voice] "What does the Israeli company comment have to do with the fact that you are not getting your emails?"

Comments

[jecook]

Frankly, I hate incredimail with a unburning passion. It uses it's own database format, has no easy way to pull you email out of it, and it's ad driven for the "free" download. No thank you.

the fact that it does not play nicely with some older versions of Panda antivirus (in fact, it caused the machine to BSOD) earns it a place on "programs I recommend by customers avoid" list.

My $0.02.

[prozacnation.livejournal.com]

I do too.

Incredimail is always followed by, "I want to send emails with pretty colors and letters and pictures."

the colors and the pictures do not cover up that all they are doing is forwarding crap.

pretty colors and letters and pictures

[irishmasms.livejournal.com]

not to mention violates the RFC for email

Re: pretty colors and letters and pictures

[prozacnation.livejournal.com]

Once I tried explaining that to someone (in simple terms) and got nowhere. "I don't care how they see it, I want to send it with cool colors."

Sure. Fine. Whatever.

[110billion.livejournal.com]

The first thing that rolls off my tongue as soon as Incredimail is mentioned is "unsupported, use Outlook Express kthx".

[jecook]

Yep.

That actually almost got me in trouble with the IT and HR department, because I had one user who INSISTED on using it, despite me telling her not to, and removeing it.

the second time, I didn't bother with the data recovery, because she was using both Outlook and Incredimail. As a result, she did end up losing a few emails that Incredimail got before outlook did. She got the clue that time. SHe also lose her local Admin rights. :)

use Outlook Express

[irishmasms.livejournal.com]

and become another spam bot!

[docjeff.livejournal.com]

Customer need not shut down the AVG to fix that problem. Just set it up properly if she wants it to scan email for viruses. It's not difficult - even a Tier-1 can handle it. :-)

*ducks*

[docjeff.livejournal.com]

Heh. Just wanted to say something other than "Ewww, incredi(blybad)mail" :)

[prozacnation.livejournal.com]

And I cringe when I hear "Incredimail" ARGGGHH!!!!!!

:)

[sigurther.livejournal.com]

"What are you itching, your brain??"

"Yeah, it's really big!"

sorry I wasn't logged in

[prozacnation.livejournal.com]

o/~ Refer to Vendor -- software unknown o/~

Not our problem -- we give email settings - that's it. If her machine is screwed up she needs to contact Her Israeli company for help or AVG to assist in configuration.

Re: sorry I wasn't logged in

[docjeff.livejournal.com]

Oh, that's how they do it now is it? Sheesh. I had to figure out so many different email apps at Tier-1 and how they worked with various AV software (or didn't)

Refer to Vendor - that's like the holy grail

Re: sorry I wasn't logged in

[prozacnation.livejournal.com]

That part of the P&P is my bible!

"Oh it's not our software...bye bye!"

Usually I will be nice and email them links for support to the software...but that's as far as I go.

Re: sorry I wasn't logged in

[docjeff.livejournal.com]

You have no idea what you're missing though!

Customer: How do I get $software to work?
Me: [scrambling to find notes] First you'll need to reboot, sir.
Customer: Oh, okay. Be right back, don't go anywhere! [hangs up]
Me: [stops looking for notes] Ah, my favourite trick

:)

Re: sorry I wasn't logged in

[prozacnation.livejournal.com]

LOL!!!!!!

Teh best! :D

[jahbulon.livejournal.com]

Of course, if the program is malfunctioning, then the original setup is pretty much irrelevant. AVG Email proxy fucks up all the time. When does it fuck up? When it is configured to scan emails for virii.

[docjeff.livejournal.com]

Viruses. The plural of virus is viruses. Sorry, but that's a trigger for me.

As to email - I prefer to use a client that doesn't run binaries or anything else sent in email. I'm funny that way.

[guinevere33.livejournal.com]

"ZOMG AVG is antisemitic!"

[prozacnation.livejournal.com]

LOL!!! I know!!! =D

And then she got mad at the end stating "Well AVG isn't going to help me with my free product."

Oh well...sucks to be you. =D

[canray.livejournal.com]

WOW! First time I've even heard a hint that AVG is blocking something.

Far too many is the time that I've refered people to Norton's, and a handful of times to McAfee (Which the company I support offers for free.).

I have no problems telling people it's unsupported. The Anti-Virus is Unsupported, the E-Mail Program is Unsupported, *EVERYTHING* on that call, unsupported.

You want to play with your own programs, congrats, you get to play with them. All on your own. Enjoy!

You want help, use the common, bug-filled, easily hacked, POS stuff that came with the computer.

Mainly, I say that, because I got out of Tier 1 so I wouldn't have to deal with issues like this any longer. :-P

[arkady.livejournal.com]

I hate Incredimail. I have a filter set up in Thunderbird to filter Incredimail stuff straight into the Junk folder.

Every now and then I'll get a phonecall from my ex-husband.
"Hey, did you get my email about such-and-such?"
"Nope. Were you using Incredimail again?"
"Well, yeah, but-"
"Well don't. Use Thunderbird instead, then I might read your emails, kthnxbye" *click*

Of course, he downloads so much crap that his system is riddled with spyware, inevitably it crashes, he reinstalls Windows and it takes him a while to get around to reinstalling Incredimail - until he just can't withstand the withdrawal symptoms from all those crappy flashing, moving emoticons. And all his emails end up in the Junk folder again.

In my experience, the worst offenders also use text-speak - and not just on their mobiles.

[infusco.livejournal.com]

"Oh, Incredimail is an israeli product? I'd heard that guys at AVG were anti-semetic, but looks like they went too far this time! I highly advise you to contact the local israeli consulate about this!"