(no subject)

[spaz-own-joo.livejournal.com]

So my user just reinstalled Windows XP on his Dell box using the Dell System Restore disc. Couldn't get on the Internet. So he called Dell, and they listened to his problem for approximately 500 ms, and then told him to call his ISP. That's me.

So we go into Network Connections.

there's a 1394 connection. Nothing else.

So we go into Device manager.

There's 12 (count 'em) devices there with big yellow question marks, under "other devices."
Just to be sure, and to demonstrate to the user, we open up Network Controller Properties and it says the drivers for this device are not installed.

So I send him back to Dell.

15 minutes later, I'm talking to him AGAIN, and he still has no drivers. Dell assured him that his ISP would help him with this.

THANKS, DELL!

Comments

[canray.livejournal.com]

And what do you do when all they'll answer with is "MY ****ING COMPUTER!!!"?

I do ask leading questions, but we can only go off when people tell us. And, well, people are idiots and liers. We all know that, we've all experienced it.

[redqueenmeg.livejournal.com]

I wait till they give me a real answer. Honestly.

[canray.livejournal.com]

Or hang up. :p

[redqueenmeg.livejournal.com]

Well, as much as I detest working Tier I tech support, I'd rather be employed than not. heh ;)