(no subject)

[spaz-own-joo.livejournal.com]

So my user just reinstalled Windows XP on his Dell box using the Dell System Restore disc. Couldn't get on the Internet. So he called Dell, and they listened to his problem for approximately 500 ms, and then told him to call his ISP. That's me.

So we go into Network Connections.

there's a 1394 connection. Nothing else.

So we go into Device manager.

There's 12 (count 'em) devices there with big yellow question marks, under "other devices."
Just to be sure, and to demonstrate to the user, we open up Network Controller Properties and it says the drivers for this device are not installed.

So I send him back to Dell.

15 minutes later, I'm talking to him AGAIN, and he still has no drivers. Dell assured him that his ISP would help him with this.

THANKS, DELL!

Comments

[trixtah.livejournal.com]

Hm. I'd say anything is better than a Sony Vaio. They may look pretty, but they're crap.

I will say Dell and Toshiba are fairly evenly matched these days, although Toshies cost about 25% more than they should (they're obviously still harking back to long-ago days when they were actually the best thing around). However, give me an Acer/ASUS any day, in terms of feature set/reliability/cost.

[jcaswell.livejournal.com]

We've got a couple of Toshes at work. Awful things, unreliable and with a shelf life of about 13 months. Then again, the experiences I've had with Acers haven't been much better! Maybe it's just down to the luck of the draw - or maybe the difference is down to where in the world you are.

[spaz-own-joo.livejournal.com]

hear hear.
I love my Acer.