Tech support drinking game

[omg-teh-funnay.livejournal.com]

So, we were being techs over here today, trying to weasel management into providing beer and donuts on Fridays - sounds good, doesn't it? We deserve it. We work hard, it's a rough environment.

Then I came up with a sure-fire way to meet SLA on our campus tickets: Close a ticket, do a shot. It's the greatest field services drinking game ever. More so if we can find a way to expense the booze.

All we gotta do is get Management to approve liquor on premises. Either that, or we count up tickets and go to the bar at the end of the day. I'm shooting for a test run on Friday

Comments

[kizayaen.livejournal.com]

Dear god.

I'd die of alcohol poisoning. I average around 30 tickets a day when nothing's going on, and we're substantially busier now. Our "closed first contact" SLA is something like 85% and we rarely have any difficulty meeting it... unless, as happened a month ago, some huge problem comes down the pipe and we are directed by the client to "just escalate everything to Technical Services until further notice."

[omg-teh-funnay.livejournal.com]

Helpdesk or onsite? Our guys average 5 closures and touch 10-12 tickets a day. By the time the tickets get to us, the simple stuff (we hope) has been dealt with.

So, 5 a day/5 shots isn't all that grand, but if we made the booze free, our guys would be closing tickets like weasels on crack.

With all of the attendant problems that visual entails

[kizayaen.livejournal.com]

Phone-in helpdesk, yeah.

[devilkitty0.livejournal.com]

I have to close tickets in three different databases...
Not my F'ing choice but most of management is clueless here.

HEAT for PeopleSoft
Filemaker Pro for everything else with TrackIt tickets copied from that and sent to Systems and Networking.
I would be flat on my ass by 1:00P.
Then there are the multiple emails because systems doesn't read what we send them

DK

[twfarlan.livejournal.com]

Man. You'd have sysops messing with servers on slow days just to have an excuse.

[jadeshadow.livejournal.com]

They have TGIT's (Thursday's) once a month. Management cracks open the beer fridge (yes, we actually have a fridge full of beer) and lets us have at, so long as we'er on break.

So once a month you're questions are answered by a tipsy, very happy set of agents.

~ K.

[celyste.livejournal.com]

wow... that's awesome! I want a job at your company! (not sure about calling in though *L*)

[canray.livejournal.com]

I've always suggested a full-service bar here at work. Cut down on the absenteeism rates.

'Course, the call quality would suffer. And, frankly, I'm a depressive drunk. :-(