Hit and run

[goose-entity.livejournal.com]

!!!!LIEK ZOMG!!!EMAIL!!!FIXIT!!NOWNOWNOW!!!BUNNIES!!!

[User disappears for 2 hour meeting with office locked]

......GGGRRAARRRHULKSMASH!

Comments

[redqueenmeg.livejournal.com]

I concur!

"Hi, my boss's BlackBerry isn't working. No, I don't know what's wrong with it. No, I can't help fix it. He has it and he's on a plane to Japan. Can't you fix it from there?"

[kayfox.livejournal.com]

I got that alot when I worked at Cingular.

"Hi, Im $reallyimportantbizguyssecritary, he's in Florida and his BlackBerry is not recieving email."

At Nextel it often was:

"Hi, Im on the road talking on my Nextel phone and my wife's Nextel at home is not working..."

Somehow people didin't get the first rule of troubleshooting: you have to have access to the device that is to be troubleshot.

[zhent.livejournal.com]

User: Hi, I'm not getting email.

zhent: Can you tell me what error message you're getting in Outlook?

User: No, I'm not at the PC, I'm in my car on the way home for the day. Can't you just fix it?

zhent: No, sir, we'll need you to call us back when you're actually at the computer in order to fix your computer problem.

User: Oh, OK. I'll call tomorrow then. < click >

zhent: < headdesk > < headdesk > < headdesk > < headdesk >

[mg4h.livejournal.com]

Them: "Hi, Prof Joebob's machine isn't working right. He's just gone into a meeting with the VP of the university, and he wants you to fix it. I have no idea what's wrong, but it's very important, and has to be fixed right now."

Me: "Well, if it's that important, then he won't mind you interrupting his meeting to find out what's wrong, now will he?"

[gilmoure.livejournal.com]

user: "I couldn't remote in on my laptop last night."

user: "No, it's at home."

user: "No, I don't know it's property number. Why do you always ask for that when I call in?"

[shirenomad]

Because we're masochists, sir. We so love hearing you tell us "I don't have that information" that we will ask it for things we don't need in the slightest. Then we pretend it's important just so we can get that experience of headdesk pain.

[bamatone.livejournal.com]

Icon love, btw.

[supportbitch.livejournal.com]

Ahh, so nice. I love people who want us to fix things while they go about their lives.

We have a policy at work. It's a priority 1 call--which means 24-7 attention--unless $USER will not make themselves avalible 24-7.

If you get to sleep, goddamnit, so do we.

[goose-entity.livejournal.com]

I like that policy :)

[network-nerd.livejournal.com]

I get a minimum of four hours *paid overtime* if I'm called outside normal office hours. Which means they have to call my grand-boss *first* and get authorization to call *me*.

[loosechanj.livejournal.com]

This is a gov't contract, isn't it?

[goose-entity.livejournal.com]

no, I work in academentia.

I have to admit that the similarities are remarkable!