The worst kind of users?

[wyrdrune.livejournal.com]

In my opinion it's the ones who know just enough to give you problem reports that sound feasible. They usually manage this first thing in the morning, before one has coffee/tea/other-beverage. This causes one to spend an hour working on a problem which you can't reproduce, or even work out how it's happened. Then, when you ring them, or connect to their PC via VNC, you discover that they *didn't* mean "autoarchive", they meant "filtering rules"...

ARGH!

Comments

[xforge.livejournal.com]

So the end result is basically the same as when I get a ticket that says "cannot print to printer" and it actually means "user profile was never set up for ANY printers, or any of the 3 or 4 specialized applications the user needs to do his/her job, and in fact the mouse isn't even plugged in." Right? = \

[wyrdrune.livejournal.com]

That's the one - although I have to say that yours is a higher grade of "fecking-annoying-user-report". :-)

[artela.livejournal.com]

Ah. The "knows enough to be dangerous" class of user :-)

[wyrdrune.livejournal.com]

The "knows enough terminology to make me think he knows what he's talking about when I am somewhat less than optimally caffinated" class. :-)

[the-s-guy.livejournal.com]

"Is quite highly educated and/or important, in a field which has NOTHING to do with computers."

Social workers.
Doctors.
Lawyers.
Professors and other educators.
CEOs.
Politicians.

And the secretaries, assistants and hangers-on of such people.