Are you sure?
Apr. 4th, 2006 12:30 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
geekgrrl-ca.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryI provide tech support to Americans and Canadians over the phone. This person is from Texas, it explains Bush.
Caller: What state are you in?
Me: I'm not in a state, I'm in Canada.
Caller: Are you sure?
Me: I should think I know where I am.
Caller: But I'm in Texas and called the 1-800 number, how can you be in Canada?
Me: That's just the way the phone system works.
X posted between my journal, Mock_The_Stupid and TechSupport.
Caller: What state are you in?
Me: I'm not in a state, I'm in Canada.
Caller: Are you sure?
Me: I should think I know where I am.
Caller: But I'm in Texas and called the 1-800 number, how can you be in Canada?
Me: That's just the way the phone system works.
X posted between my journal, Mock_The_Stupid and TechSupport.
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Date: 2006-04-04 04:35 pm (UTC)Today, I'd have been tempted to say "It's magic."
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Date: 2006-04-04 05:06 pm (UTC)To which one I am referring (Bush or the caller), you decide.
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Date: 2006-04-04 05:10 pm (UTC)no subject
Date: 2006-04-04 05:18 pm (UTC)"Yes. I'm sure I'm located in a country that doesn't have Bush/Shrub/Dubya/AFuckingMoron in charge."
Have they never made a long distance call? Holy shit! I remember back in 1993 when I called the 1-800 number for tech support for IBM I got .... [pause] IRELAND! Whoa! And to think I never asked her "LIEKOMG! I called IBM and ARE YOU SURE YOU'RE LIEK IN IRELAND? Are you drinking beer and eating Potatoes?"
;)
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Date: 2006-04-04 05:25 pm (UTC)Please note that the above comment was metaphorical in nature. I do not own any firearms.
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Date: 2006-04-04 05:33 pm (UTC)By way of comparison, in WoW last night, I was chatting with a Canadian who was in Alberta. I apologized for my ignorance by asking "Edmonton, Calgary, or someplace this uneducated Yank hasn't heard of?"
She was amazed I could even name the two big cities.
So I guess that the miniscule advantage of people like the dumbass in Texas is that they make some of us look good.
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Date: 2006-04-04 05:51 pm (UTC)Which is wierd, because I have no discernable accent on my end.
And I'm fucking Danish.
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Date: 2006-04-04 05:52 pm (UTC)no subject
Date: 2006-04-04 05:54 pm (UTC)Then when they find out you're in Ohio instead of Nevada, they get all huffy and demand to speak with someone local, like it'll make any difference.
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Date: 2006-04-04 06:34 pm (UTC)I do, and I'm rather fond of them.
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Date: 2006-04-04 07:26 pm (UTC)--
A few years back, I hired someone to run our phone system, including "follow the sun" queuing for our tech support department.
I knew I had the right person when she described how a power outage at a previous employer's local office had caused calls from Boston-area customers to be routed to their Brooklyn office instead. Many customers noticed the different accent and asked whether they had reached the right company.
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Date: 2006-04-04 07:37 pm (UTC)One man in cape code was being absolutely rude to me (I don't know if it was because I had a female name or that he thought i was overseas).
I was waiting for him to verify his information. He would type one word per line and then say "Over."
Luser: Mark. Over.
Luser: Miller. Over.
Luser. 212 Over.
Luser: Hello? Hello?
etc.
To which I replied "Yes I am here and I'm waiting for you to verify the full information I requested. It is not necessary to say "Over after every word. I'm also assisting up to 4 other customers at this moment. Thanks so much for your understanding and patience!"
Then he became pissed and stated "In MY country that would be considered RUDE! I'll wait until you are finished with ALL the customers and you can concentrate on me."
To which I stated: "I am located in your country, and if you would verify your information that would be fabulous!"
Luser: "Then you were brought up with a RUDE background!"
This continued over and over with him insulting me and not verifying information. Eventually he verified it and all I had to do was RESET THE FREAKING PASSWORD! GAH!
I really wanted to tell him "you are a fucking stuck up cape cod snob! Remember your fucking password with a pen and paper and you wouldn't have to verify all this information."
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Date: 2006-04-04 09:20 pm (UTC)then again are you sure he didnt think canada was the really big state up nort and didnt think 800 numbers left the state :)
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Date: 2006-04-04 09:48 pm (UTC)no subject
Date: 2006-04-04 11:30 pm (UTC)no subject
Date: 2006-04-04 11:35 pm (UTC)I think She was American! You know those times when the QAs are done and you start screwing around with the customers with different accents? ;D Yeah, her QAs were done. =D
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Date: 2006-04-04 11:39 pm (UTC)o/~ we're the second largest country
on this planet earth
and if Russia keeps on shrinking
then soon we'll be first...as long as we keep quebec! o/~
--Canada's Really Big by the Arrogant Worms (http://www.arrogant-worms.com)
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Date: 2006-04-05 12:39 am (UTC)Heh. I'm bitter.
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Date: 2006-04-05 04:04 am (UTC)I've had that playing in my car for months now. I went to Belleville, Ontario and saw them live in January. Damn, they're awesome!
o/~ 'cos when you get down to it
you find out what the truth is
it isn't what you do with it
it's the size that counts! o/~
--Canada's Really Big by the Arrogant Worms (http://www.arrogant-worms.com)
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Date: 2006-04-05 04:09 am (UTC)And WAIT! Their new song from Beige Just for this community!
The Guy With Computer Know How
When he walks in the room (I walk)
People they do bow (bow down)
For he am the guy (the guy) with computer know-how
(computer know-how, computer know-how)
Please help me get on the information highway
I seem to be stuck in my virtual driveway
No help me first, I am in great despair
They only program I have learned to use is solitaire
We need your help, we bow and scrape, to you we do submit
I shall help but first you must proclaim you're idiots
We're idiots
Louder!
We're idiots
Louder!
We're idiots
Yes you are!
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Date: 2006-04-05 04:43 am (UTC)I find it funny when the caller says (ignorantly) "i'm glad you're an american and not some (derogatory term) forigner". I pipe up and say oh I'm not from the usa, I'm in Canada. To which you hear them trying to get the other foot in their mouth by saying something to the effect that canada's pretty much the 51st state anyways.
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Date: 2006-04-05 07:09 am (UTC)Someday I'm going to move up there. It's such a wonderful town and it's so much better than Vancouver (my other option). Plus there's actually a better chance I can get a job in my field up there than anywhere below the border.
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Date: 2006-04-05 07:00 pm (UTC)My friend once got a customer survey back saying, "Your tech support is in Canada, a country not known for being too intelligent." I wanted to call the lady get all www.histori.ca on her ass.
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Date: 2006-04-05 09:08 pm (UTC)no subject
Date: 2006-04-05 09:15 pm (UTC)Provinces and Territories
Date: 2006-04-05 09:20 pm (UTC)no subject
Date: 2006-04-05 09:20 pm (UTC)no subject
Date: 2006-04-05 10:36 pm (UTC)no subject
Date: 2006-04-06 03:58 am (UTC)no subject
Date: 2006-04-06 01:09 pm (UTC)no subject
Date: 2006-04-07 02:47 am (UTC)no subject
Date: 2006-04-18 02:37 pm (UTC)