techrecovery | (no subject)

~Explain this to me.

~I work with a lady from India. She's the sweetest person in our office and so so smart. She takes a lot of calls, and is very articulate in her speaking. Sure, she's got an accent, but you can understand her and she doesn't mumble. (She does speak very very softly, though.)

~There's another Indian gentleman who's been working at the office...he came over from our office in India on kind of an exchange program. He's very smart as well, and he's the first person to go to with a lot of stuff. He has a great voice and a wonderful personality. Every time I've talked to him, he's been a dear and helped me out with whatever I needed.

~The people over in our India office mostly do web tickets and when we get someone calling in about their webticket and have to look them up, the tickets are well documented--well, as much as any turned out in the offices where English isn't a second language.

~In short, all of my Indian coworkers are great people! Smart, and easy to understand! I enjoy working with each and every one of them except the guy who was really mean to me.

~SO WHY OH WHY DO I ALWAYS GET IDIOTS FROM MICROSOFT OR DELL?!

~Seriously--this isn't just coorporate rivalry. I just called into to revalidate my Windows (I've borked the installation two or three times in the past month...go me!) and the guy on the end of the line mumbled, asked me the same question over and over, and couldn't repeat a string of six numbers if it would save his life. O.M.G.

~The mumbling is one thing...but getting numbers all switched up?! GRAH. I'm sure that's all he ever had to do--just read the damn numbers off. GRAH.

~I tried to be all good n' stuff and repeat the numbers back to him...he'd say them, I'd type them and repeat them. He'd then wait a good minute and a half before repeating the SAME SET OF NUMBERS. Boy, someone's call stats are going ot be IN THE DUMPS.

~Also--joyjoy, no phones for me for two days a week as I just got 'promoted' to project manager...which basically means I get the blame when the world crashes down around my team's ears. YAY.~