What's that saying about a lack of planning on your part not constituting an emergency on my part???

[no-smorking.livejournal.com]

So, at my company I create the network accounts and mailboxes, among other things. Right now I just got handed a major project that needs documentation prior to implementation (it's already in pilot) and the holdup for implementation is.... documentation. No pressure!

I also coordinate user moves and setups. Last night right before I walked out the door I got handed eight moves that they want done all on the same day (with two people on my team besides me, that's not happening, since we're also responsible for floor IT support for about 500 users). Of course two of these users have networked, restricted printers that will have to be moved - so that'll involve our network engineering group, who has no SLA, thus I can pretty much guarantee these users that while their printers will be there, they won't be able to print to them for another two-three weeks.

In the middle of all this - our public call center (we're a non-profit in the healthcare industry) submits an !!!!urgent!!!! request for new user accounts. Ten of them. They all started Monday. My normal turnaround time for new accounts is two three days, which is stated just about everywhere - but they need these ASAP. They've also carbon copied me on the request to the Help Desk, so not only can I not pretend I haven't seen it in order to catch up on everything else, but since the Help Desk sees I've been copied, I won't ever get a ticket for it - they may as well not have sent it to the Help Desk at all.

While I'm chewing out my friend and co-worker who is physically at the call center for not giving me a heads up that they had a new training class, I get an automated PeopleSoft notification. From the call center. They've hired four new permanent employees - in addition to the ten temps, and I checked - these new hires are NOT on the request they turned in. Needless to say - I know nothing about these users, either, and since I've got PeopleSoft notices, they are already physically here filling out their paperwork.

Comments

[klytus.livejournal.com]

Times like this, go to your boss and say, "There is no way in *Hell* I can do all of this work, all by myself, right-f*cking-now. So, go through this pile, you tell me what my priorities are, and I will handle the laod in that order." This way, when people holler at you about "WHy isn;t this done yet?!" you can just say, "Talk to my supervisor." And if your supervisor doesn't have the stones to do this for you, you say, "Fine. I am going to make an executive decision and handle these in my own way, then. Just bear in mind that when people yell at me for not having the work done, I'm *still* going to tell them to talk to you about it, because unless you can clone me, there ain't no way I can do all of this at once, and some it will simply HAVE to wait."