That's why they call it "changing your password"...

[sami-rdwd.livejournal.com]

I got a call this morning at work from a customer who had gotten an e-mail saying her password was going to expire within the next few days. I thus walked her through the steps of changing her password.
It said to enter old password into said box - she did so.
When she got to the "new password" box, she asked "Can it be the same as my old password?"
Me:*blink* "...No..."
Her:"Oh, so it has to be changed at least a little bit..."
Me:"Yes, at least a little bit..." I really wanted to say "That's why they call it a new password" but I was nice.

Comments

You win

[be4u.livejournal.com]

the patience award for today :)

[xforge.livejournal.com]

*I* would've said it. And we're pretty strict about being nice to users. That just barely crosses the line where we're allowed to be a little snarky though.

[phierce921.livejournal.com]

Yeah I get this ALL THE TIME. Where I work though they are very strict because its in healthcare they have regulations. The new password cannot be anything they have used in the last 2 years. lusers estatic over this and act as if I personally set this rule to torture them...

wish I could take credit though...