[identity profile] valiskeogh.livejournal.com posting in [community profile] techrecovery
Thought you guys mike like the exchange i had with thinkgeek.com and since it involves their customer support i can say it's support related.

my email to thinkgeek.com :
Subject: WHY MUST YOU TORTURE ME THIS WAY THINKGEEK!!!
So happy and elated and excited i was to see GEEK badge holders... http://www.thinkgeek.com/homeoffice/gear/57af/ so filled with childlike smiles and coffee flavored chocolate chip dreams of walking around the workplace with my geek badge holder. it was sold out. ALAS i remark aloud, sparking the occasional strange look from the tech's nearby, but nearly immediately i took solace in the fact that the geek badges would soon return, as the estimated date for re-stocking was only a few days away! my heart again lept and was held aloft by the wings of hope. the estimated day came. i checked. my heart lost some of it's altitude as i saw that the geek badge holder of my dreams was still not in stock, but again the updraft caught and lifted the hope of my heart like the warm exhaust of redundant server power supplys as i noticed that the estimated date was TOMORROW! OH JOY i shouted, which drew nervous whispering from co-workers, but i minded their useless prattering NOT one wit.

Here it is a week later... and the hopes and dreams i had are now dashed upon the raised floor of the room in which i sit, for the item is STILL not in stock and it has been at least a week, and for each day of that week the estimated date has been "Tomorrow". i have now learned the very powerful lesson, one that i had hoped wasn't true. THAT PAGES ON THE INTERNET CAN LIE TO YOU!!! oh how my heart sank when this realization took hold on my now hollow feeling heart. i also realized that this was probably the reason bill gates hasn't sent me my $1,000.00 even tho i forwarded that damned email at LEAST a dozen times.

so now here i sit... a little older... a little wiser, and yet still sans geek badge holder, and STILL the web page taunts me with it's tales of estimated tomorrow in stock dates!!!

WHEN WILL YOU END THIS MADNESS?!?!?! TAUNT ME NO MORE THINKGEEK, for i cannot take it!!! when WILL this item be in stock?!?! my loins ache for it's return!!!

thanks,
teases.

Valis Keogh
CEO
Valis Enterprises
http://www.valissoft.com

Their Response:
Thank you for your enthusiastic and perhaps slightly unhealthy interest in our products, Valis! We expect to have the "geek" badge holders back in stock in about 5-10 business days. Please don't do anything rash in the interim, and if you do, please don't mention us. Thanks!

Mark Silverman
ThinkGeek Customer Service

Date: 2006-03-17 04:12 pm (UTC)
From: [identity profile] bdinger.livejournal.com
I lolled.

Date: 2006-03-17 04:54 pm (UTC)
inahandbasket: animated gif of spider jerusalem being an angry avatar of justice (Default)
From: [personal profile] inahandbasket
me too.
Apparently Valis just has too much time on his hands...
(deleted comment)

Date: 2006-03-17 04:34 pm (UTC)
From: [identity profile] kingogre.livejournal.com
Man that's just great, I love it

Date: 2006-03-17 04:37 pm (UTC)
From: [identity profile] attackgypsy.livejournal.com
I roflmao'ed

Date: 2006-03-17 05:25 pm (UTC)
From: [identity profile] sheryls.livejournal.com
i rolmao'd at the post AND your icon!

Date: 2006-03-17 06:52 pm (UTC)
From: [identity profile] taleya.livejournal.com
*points at icon and screams*

FIZZGIG!

Date: 2006-03-17 04:42 pm (UTC)
From: [identity profile] dog-star-man.livejournal.com
Heh....mike like?

Image

Date: 2006-03-17 04:49 pm (UTC)
From: [identity profile] hiroe.livejournal.com
Icon love, on both counts.

Date: 2006-03-17 06:19 pm (UTC)
From: [identity profile] azzy23.livejournal.com
WoSAT!! Mad props!!! Shouldn't it be green tho?

Date: 2006-03-17 06:32 pm (UTC)
From: [identity profile] hiroe.livejournal.com
yeah, but green isn't my color.

Date: 2006-03-17 04:53 pm (UTC)
From: [identity profile] greeklady.livejournal.com
Damn you! Now I must have one of those!!

GRRR!

Date: 2006-03-18 12:10 am (UTC)
From: [identity profile] greeklady.livejournal.com
Ha! Actually I am not allowed to buy anything else until next payperiod. I am already in trouble for one fry's run. Now I am going back for something else. Oy. But the good news is I got my game!

Date: 2006-03-17 04:55 pm (UTC)
From: [identity profile] usekh.livejournal.com
*laughs*I tip my hat to you sir ;) hillarious.

I <3 my geek

Date: 2006-03-17 05:38 pm (UTC)
From: [identity profile] kait-the-great.livejournal.com
That's awesome!

I called them once cause I screwed up my credit card billing address and I think the guy I spoke to was at home... I heard a dog bark, and random house noises like appliance noises and what sounded like traffic...

Not to mention the guy was awesome-nice, and the package arrived the next day.

Re: I <3 my geek

Date: 2006-03-17 07:04 pm (UTC)
From: [identity profile] spacebird.livejournal.com
Actually, they have dogs at ThinkGeek... ;)

http://www.thinkgeek.com/about-us/#dogs

Re: I <3 my geek

Date: 2006-03-20 02:58 am (UTC)
From: [identity profile] kait-the-great.livejournal.com
Oh... right then...

*blush*

I won't feel strange discussing my credit card with them anymore now that I know it's not just one guy out of his den...

Re: I <3 my geek

Date: 2006-03-20 08:37 am (UTC)
From: [identity profile] spacebird.livejournal.com
No worries, its hardly common knowledge and takes some poking around on the site to find - I'm just a longtime fan of the place. :)

*comes out of lurking to say...*

Date: 2006-03-17 05:52 pm (UTC)
From: [identity profile] psychotwinkie.livejournal.com
That definatly had me on the floor laughing!

I hope you get your Geek Badge soon!

Date: 2006-03-17 05:55 pm (UTC)
From: [identity profile] liakela.livejournal.com
Best customer support email I've read thusfar.

You're a nut, Valis.

(deleted comment)

Date: 2006-03-17 06:54 pm (UTC)
From: [identity profile] tsutton.livejournal.com
That's great!

I like their reply too. :D

Date: 2006-03-17 07:42 pm (UTC)
From: [identity profile] irishmasms.livejournal.com
ROFL


....adds to the wishlist...

Date: 2006-03-18 07:15 am (UTC)
From: [identity profile] gaymafiakingpin.livejournal.com
Hmm... I've had mine for a while now. I've just taken it for granted. In fact, it just sits over there *points* on a pile of junk all day, for days on end.

Image

Re: I <3 my geek

Date: 2006-03-20 02:57 am (UTC)
From: [identity profile] kait-the-great.livejournal.com
Oh... right then...

*blush*

I won't feel strange discussing my credit card with them anymore now that I know it's not just one guy out of his den...

Re: I <3 my geek

Date: 2006-03-20 02:59 am (UTC)
From: [identity profile] kait-the-great.livejournal.com
What the... that's what I get for hitting the back-button and then forward again... even the subject line says I'm posting in the thread above... >.<

Sorry OP.
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