(no subject)

[thesawg.livejournal.com]

If you pay thirty bucks a month for Internet service, it is about 4cents an hour. So, when there is an hour long outage and you are demanding to be compensated for the time you are off-line, don't be surprised if you don't get anything, or much of anything. Luckily that isn't my department to tell you that. Also, I don't care how much money you claimed you lost from your "online poker" game, we are not going to give you that "thousand dollars" you think we owe you because you think you lost it from your game, no matter how much you bitch and whine.. But I will laugh at you after you hang up the call.

Comments

[spacebird.livejournal.com]

The majority of my customers pay anywhere from 15-25 per month for internet access, so when I get those people who are crying because "I run a business from my home and am losing THOUSANDS of dollars EVERY HOUR!" I just laugh inside. I usually try to sneak in something like "Oh, you're running a business? Uh, the member agreement you signed says the service can't be used for business..." and/or mention the business package which is a whopping $45-50/month. That gets you 24/7 tech dispatch and 99.9% guaranteed uptime.

At that point I'm usually called an extortionist, a corporate tool, or sworn at for several minutes before I hang up on the guy for abuse. Happens to me every couple days, it seems like.

[jecook]

Yep.

When I was doing after hours support for the last place, We had a fair number of people try and cleaim that during a few of our outages, and it says it right in the T&Cs of the contract "This is a residential line, and does not carry any guarentee of continual service."

Apparently, some of the people out of state got quite irate when we flipped IP space on them with all of 24 hours notice. I would not know, I left the phone off and resorted to checking the voicemail once an hour that week.

[the-s-guy.livejournal.com]

Why make the offer at all? Just have Billing switch them over to a business account and back-charge them for six months or so :)

[d-l-leonine.livejournal.com]

More than likely the $1000 he lost in the poker game was due to his own bad play. I've known too many gamblers who would put their losses off on ANYTHING but themselves.

The "prorate per hour" tactic is a great LART for people like this. Back in the pre-QA days I offered 6.5 cent for a 1 hour outage to a customer and he went absolutely berserk on me. He got even madder when I offered to round it up to 7 cent for him.

[linguafranca.livejournal.com]

P.S. If you're actually losing "thousands of dollars every minute," you might want to think about a T1 connection. Let me transfer you to our business department.

[freakyhipchick.livejournal.com]

Our email servers went down a few days ago, one guy got really mad at me when i pointed out he would have no chance claiming compensation for the outage as our email service is free. He still demanded to be transferred to customer services...I'm sure that provided them with some mild amusement for awhile...it sure did for me ^^

[phierce921.livejournal.com]

If I had this call I would be too tempted to point out the questionable legality of online gambling... "I demand to be rebursed properly! I was in a Serious IM session where I was about to sell 3 kilos of coke and my internet went offline and now I lost the sale! I DEMAND to be re-imbursed!!"