NTL tells is like it is?

[lordstorm.livejournal.com]

Think your company's IVR message is a little blunt? Maybe give your customers the wrong idea that's all is right in the world, even in the midst of an outage? Then have a chuckle at this, from a creative - yet ultimately pissed off - customer of NTL's:

"....NTL customer services, we don't give a fuck about you."

If only we could be so blunt with our customers. *wistful sigh*

Comments

[lordstorm.livejournal.com]

Heh, hadn't figured how apt that song was until then. *grin*

[sheryls.livejournal.com]

dude. someone needs to do that to IKEA.

after waiting over an hour once and over an HOUR AND FORTY-FIVE MINUTES another time on their line, i decided to say "screw it" and just keep the damaged chair.

[ladynisa.livejournal.com]

Dude, priceless, lol!

[jecook]

Classic.

[110billion.livejournal.com]

I wish our IVR was that easy to change.

[redhillian.livejournal.com]

The bit for me that makes it so funny is the comment at the end:

"NTL's media centre put the Guardian on hold, suggested we try another number and then declined to comment."

Yeah, that sounds like NTL from a customer perspective. ;)

[meandean.livejournal.com]

Wow. Calling NTL is just like calling the Oakland (CA) Police Dept.

Only if Mr. Gibbons had done to OPD what he did to NTL, he'd have been arrested... And "fallen down" thirty or forty times walking between the booking desk and the holding cell. (Oakland, next to Berkeley and San Francisco, tries to make up for the professionalism of those two town's PDs by having extra-large helpings of corruption and knuckleheaded-ness (http://www.sfbg.com/News/35/47/47riders.html).)