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Mar. 2nd, 2006 06:44 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
fearrett.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoverySo, today I had the most wonderful time today. Now, first a bit of background.
1: In DOC, we do NOT make outbound calls. EVER.
2: All cases must use the internal KB at SOME point in time.
So this is the ticket I pulled up today:
Problem: DOC - Customer is recieving an error.
Troubleshooting: *.* (No bullshit, just that)
Solution: Transferred customer.
Apparently this guy, who's last name was rather.... italian, and who sounded like a wise guy, and probably had a few cousins who could be used to hurt me had been promised a callback in 45 minutes. The fastest our outbound team at work has ever done an outbound since I started was summat like 2 hours.
This call caused me physical injury.
(Edit) apparently he'd been told by a previous tech that he was going to be called back in 45 minutes after a chkdsk was run.
1: In DOC, we do NOT make outbound calls. EVER.
2: All cases must use the internal KB at SOME point in time.
So this is the ticket I pulled up today:
Problem: DOC - Customer is recieving an error.
Troubleshooting: *.* (No bullshit, just that)
Solution: Transferred customer.
Apparently this guy, who's last name was rather.... italian, and who sounded like a wise guy, and probably had a few cousins who could be used to hurt me had been promised a callback in 45 minutes. The fastest our outbound team at work has ever done an outbound since I started was summat like 2 hours.
This call caused me physical injury.
(Edit) apparently he'd been told by a previous tech that he was going to be called back in 45 minutes after a chkdsk was run.
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Date: 2006-03-03 02:56 am (UTC)no subject
Date: 2006-03-03 04:16 am (UTC)Not quite sure what's going on here.
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Date: 2006-03-03 01:46 pm (UTC)Probably ever since I was ten and my parents told the guy in charge of some local community centre that I would mow all his lawns for him. My reponse, when eventually informed of this arrangement, was "Well, someone is about to learn a lesson in making promises they can't deliver on."
Same applies to anyone I work with, all the way up the food chain. Ask and ye may receive. Drop the ball in my lap, and enter a world of suffering.
...I wouldn't do well in the military - I'd probably end up shouting "Put a sock in it you 'orrible little man" at the sergeants :)