Waaaaaah!

[gilmoure.livejournal.com]

Raging Caller (RC):"Why did you send me an email at 7:14PM last night, telling me my accounts were due to expire in 30 days? I went out to the link on the email and clicked submit, to renew them, but it sent the request to my manager. He's out today and won't be back until Monday! What am I supposed to do if my accounts expire? And why did you send it out last night?!!!"

Pleasent Morning Voice (me): All customers are alerted 30 days prior to accounts expiring. Your manager is listed as the one to approve your accounts. If he's not available, you can ask his manager or see if his Office Assistant is delegated to approve items in his workbox.

RC: "I have to go to all that trouble? Just reset them!"

me: I can't do that. I don't have the authority. You do have 30 days so it's not likely they'll expire before they're approved.

RC: "Well, what are you going to do if they do expire? I have work to do today!"

me: blink-blink...Your accounts are still active-

RC: (cutting me off) If I can't get my work done today, you'll hear about it. Click!

Filled in ticket, sent copy to my boss and her manager, suggesting that customer should be scheduled for another go through of Work Place Violence, and Computer Security Procedures. Each course is 2 hours of pure boredom. I hate my customers. I receive high marks on professionalism and helpfulness.

Comments

[gilmoure.livejournal.com]

LOL, either that or they need to start pumping quadlude gas through the air system. Just because it's Thursday morning is no reason to lose it.

[annamaryse.livejournal.com]

Man I so would have laughed at them... how did you manage not to!

[brotherflounder]

Owned. Nice one.

[the-s-guy.livejournal.com]

I wish, I wish, I wish I could send my callers on in-house courses like that. I'd have a little course list called the "Being Bloody Stupid" portfolio, and wield it with impunity :)

[alysania.livejournal.com]

I had to take a "customer delight" course, but I found that the customers needed even moreso to take a "not-being-an-asshole-to-your-service-people class".. if they were in a restaurant and I was the waitress? They'd be eating snot.

[lions-tambua.livejournal.com]

Oh. is it possible to say:
"OH. your boss isnt there ? iam really sorry, but iam not allowed to let you work without an present supervisor. your acount is now locked. have an nice weekend. bye!"

MUAHAHAHA! *bofh mode on*

[gilmoure.livejournal.com]

The thing is, we're really just tech support. They plaster our number all over ever web app and page in our company but our main job is to make sure the buttons and widgets on the sites work. Our boss does encourage us to try and be helpful for computer related questions but business or security procedures are really out of our scope of work. But because everyone sees our number/department all over the web, they think we know everything possible about anything that could remotely concern a computer. I've had people ask me what project number to use in an expense report and how to format a graph in Excel.

"Hey lazy muther fuckers! I'm paid half of what you all are. Go do your own work!" And then, of course, there are those stoopid fucks who want us to diagnose problems on their home machines.

"Well, I do take some work home and use my home machine. Why won't you help fix my virus problem?"

Hell, we don't 'fix' virus problems at work. They find something, machine is quarantined, wiped, re-imaged and then data file backups are scanned. Mr. Home user didn't want to go that far (I gave him random name of shop in town).

Gah! I hate my users!

[lions-tambua.livejournal.com]

*nods* so true.... SOOOo true...
*hands you an axe* also YOU can be an hacker! :)

[bard-mercutio.livejournal.com]

Too bad there's not a course in Basic Literacy. I'd like to send most of my users to that one.