Dear $user

[goose-entity.livejournal.com]

By all means, after I have told you that I know nothing about $MAINRAME_APP$ because I am a desktop / network support dude, PLEASE continue to WITTER at me for 5 minutes about how you can't do any work without the $MAINFRAME_APP$ that I DO NOT SUPPORT, even though I have told you the number to call because, you know, phoning the number of the team that supports $MAINFRAME_APP$ is much harder than spending 5 minutes WITTERING ON TO ME about an app THAT I DO NOT SUPPORT AND CANNOT HELP YOU WITH.

Moron.


*seethes*

Comments

[ex-deliveryboy.livejournal.com]

so do you support $MAINRAME_APP$?


;)

*points to twitching eye*

[goose-entity.livejournal.com]

See what you did!!

*twitchtwitch*

I HOPE YOU'RE PROUD!!!!oneone!!!!eleventy!!!

[gilmoure.livejournal.com]

"The fax machine isn't printing out anything. Just blank paper."

"This is Computer Support. You have to call the number on the fax-"

"I replaced the toner but it's still not printing."

"There's a sticker on the fax machine. You have to call that number for server."

"Do you think it's broken? It was printing yesterday."

"Bang!" (gunshot and splattering of brains heard over the phone by clueless, non-listning customer)

"I'm going to call the service number on the fax machine."

[fatesplaything.livejournal.com]

always makes me smile to see someone using the icon made from my rant.

Oh, and I know you don't support $MAINRAME_APP$, but what about $MAINRAME_APP2$, it's very similar..

[goose-entity.livejournal.com]

AIIIIIIEEEEE!!!!

*crawls into corner sobbing quietly*

[ace-brickman.livejournal.com]

uh oh.. I thought guinevere33 made that icon.. Will adjust $USERPIC_PROPS$

[klytus.livejournal.com]

Sounds like the call I had today...

ME: Tech Support. How may I help you.

Idiot: I have a ticket in to get my printer fixed. When will it be fixed.

ME: (get info and look up ticket) It says that a call was put in to have a 3rd party come in to make the repair. That's all the information i have.

Idiot: But when will that be?

ME: I do not know. I don't have that information.

Idiot: But I need my printer working.

ME: I undertsand that, but I do not know what the status of this is.

Idiot: But I need to know when my printer will be fixed.

ME: I do not have that information...

This went on for about 5 minutes. Some people just do NOT wnat to hear "no" or "I don't know". They just wnat the whole bloody world to stop to fix THEIR problem! Never mind that the problem was because she put labels into a printer that she shouldn't have been putting labels into anyway, causing sticky-bits of label to get stuck inside the printer and all over the rollers.

Idiot.

[the-s-guy.livejournal.com]

Urgh. Those ones, I either go silent on them until they say something worth listening to, or hang up on them. There's a reason I have low call times, and it's a horribly high level of practicality.

Occasionally I get cow-orkers whining at me that "Oh, we're supposed to heeeeeelp them, we're a heeeeeelpdesk, you're not being very heeeeeelpful." To which I reply "Well here's that caller's phone number. Why don't you call them back and have a nice long chat about a problem we can't do squat about. I'm sure it will look great on your stats."

And people wonder how I can do twice their call volumes without breaking a sweat. Me, I wonder what they're spending four hours a day doing instead of their job.