Kill.....

[fuego.livejournal.com]

-Thanks for calling *Some Fruit Company* This is Fuego, may I have your first name?
-What?
-Thanks for calling *Some Fruit Company* This is Fuego, may I have your first name?
-I have a case number.
-Okay, just a moment, may I have your first name?
-1234....
-Hold on a moment, may I please have your first name?
-123...
-Okay, fine the number is 12345678, right? And what is your first name?
-(Takes a deep breath) AlexanderMichaelLevansk-
-Okay, so your first name is Alexander?
-No, my name is John. Alex is my dad.

May I just say how much I dislike...

1. People that don't listen
2. People that don't listen repeatedly
3. People who won't give a simple first name when asked for it.


See, I have this HUGE pet peeve...first thing I ask for is first name. Simple question, right? If nothing else so I know who I'm talking to. It's perfectly reasonable. I do not normally need people to spell their name...if I need it, I ASK. an I usually speak with emphasis on the word "first"
I truly loathe asking for a name and having someone do any of the following:
-Spell it instead. Thanks, I KNOW how to spell Bob, Tim Tom, John, Jane, Amy, Mark, Mary...And I Don't know how to pronounce "E-f-m-k-v-n-g-j-e-g-n-j-g-b-j-g-d"
-Say their entire name and spell it in one breath "MaryElizabethFosterJohansen M-a-r-y-e-l...."
-Ignore the question and give me something else alltogether- phone number, ave number "I'm calling on behalf of so and so..." I didn't ask that, I asked for the first name of the person i'm currently speaking to. Also, if you tell me that the computer belongs to someone else without giving me your name, DON'T get snippy with me when I ask if I will be speaking to the other person or to you.
-Talk over me- "May I have your first n-" "MaryElizabethFoster..."
-Worst of all...launching into their problem without regard to anyhting I've already said. 4 times.

Comments

[fuego.livejournal.com]

see...thing for me is this...

1. 90% or more of the time, the person is already in the database and it's more a question of "how am I to address you in speaking?" than "i need to put you in the system." It's pretty rare that I even need to ask for a last name. Unless they have a case or repair number, I look people up first by phone number, serial number if I can't find them by phone. I never look people up by their name- UNLESS everything else has been exhausted and they have a truly unique name.

Now, if I don't know how something is spelled, or if there are variants, I do ask for spelling. It's just a matter of, I might need to do that once, MAYBE twice a day. and people who insist on spelling names like "Bob" and "Mary" should just be flogged.

2. What's truy more the issue is I can be very easily distracted. I've been dong the job for over two years so I have my ca flow down to a science. i'm not much of a creature of habit...this is the BIG exception. If someone throws me off, it annoys me.

[sean-langley.livejournal.com]

Actually, there is one time here where spelling is a big deal: The postal service. I don't think it's the whole USPS, just our specific letter carrier. If your name isn't spelled identical on the mail as it is on the sticker on the mailbox, he'll reject it and won't deliver it. Doofus.

[silveryrose.livejournal.com]

It's not the entire USPS. We have 2 regular carriers on our route (one does Monday, Wednesday, and Friday, the other does Tuesday, Thursday and Saturday). The MWF guy is really sweet and only refuses delivery if he can't reach the mailbox because a vehicle is blocking it. The TTS one on the other hand will refuse to deliver it if even one letter is wrong, which with my last name is very easy to do since it happens to sound like the name of a color, just has a different spelling.