Kill.....

[fuego.livejournal.com]

-Thanks for calling *Some Fruit Company* This is Fuego, may I have your first name?
-What?
-Thanks for calling *Some Fruit Company* This is Fuego, may I have your first name?
-I have a case number.
-Okay, just a moment, may I have your first name?
-1234....
-Hold on a moment, may I please have your first name?
-123...
-Okay, fine the number is 12345678, right? And what is your first name?
-(Takes a deep breath) AlexanderMichaelLevansk-
-Okay, so your first name is Alexander?
-No, my name is John. Alex is my dad.

May I just say how much I dislike...

1. People that don't listen
2. People that don't listen repeatedly
3. People who won't give a simple first name when asked for it.


See, I have this HUGE pet peeve...first thing I ask for is first name. Simple question, right? If nothing else so I know who I'm talking to. It's perfectly reasonable. I do not normally need people to spell their name...if I need it, I ASK. an I usually speak with emphasis on the word "first"
I truly loathe asking for a name and having someone do any of the following:
-Spell it instead. Thanks, I KNOW how to spell Bob, Tim Tom, John, Jane, Amy, Mark, Mary...And I Don't know how to pronounce "E-f-m-k-v-n-g-j-e-g-n-j-g-b-j-g-d"
-Say their entire name and spell it in one breath "MaryElizabethFosterJohansen M-a-r-y-e-l...."
-Ignore the question and give me something else alltogether- phone number, ave number "I'm calling on behalf of so and so..." I didn't ask that, I asked for the first name of the person i'm currently speaking to. Also, if you tell me that the computer belongs to someone else without giving me your name, DON'T get snippy with me when I ask if I will be speaking to the other person or to you.
-Talk over me- "May I have your first n-" "MaryElizabethFoster..."
-Worst of all...launching into their problem without regard to anyhting I've already said. 4 times.

Comments

[celyste.livejournal.com]

I hate the name spellers. The only time that shoudl come in to play is if I can't find the account by anything else, and I'll then ask "Could I get the spelling of the last name on the account". Until that point I want people to tell me their names.

Why? Because,,,

a)I'm a university graduate. If I can spell latin drug names I can probably figure out a close proximity to your name.

b)One of the things our calls are graded on is whether or not we use the customer's name three times during the call. If your name is odd or pronounced differently than it's spelt, I'm sol on that grade for the call.

The first thing we have to ask for is the reason for the call. This gives our laggy systems time to realize there is a call going on and open the appropriate programs. When they start giving me things I haven't yet asked for, I get to hear them complain when I ask for them later. I feel your pain.

[notthebuddha.livejournal.com]

take notes?

[celyste.livejournal.com]

We're ISO cert. If the computer is lagging I've only got my brain to take notes with. And when I'm on call #119 for the day, it's not always reliable.