And I swear it's the last time...
Feb. 23rd, 2006 06:27 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
pantherchild.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecovery~Wow, I love my job.
~And I mean that seriously, with only a teensy weensy bit of sarcasim. My coworkers are great; my boss is fantastic; my cubemate agrees that we should be living in a jungle (he's buying more plants tonight!); and most of the users aren't too bad.
~My personal favourite call of the day:
Me: Hi, thanks for calling my ubercool work. Can I have your account number or login?
Him: Sure, it's blah blah.
Me: Ok, I have you up here. Looks like you should have...
Him: Three systems. I've got one registered...but when I got to register another, it tells me that I've got too many registered!
Me: Hmm. Well, let's go into the system mangement tool and see what's there.
Him: I see nine systems...
Me: You have to delete the duplicate ones or else you won't be able to register anymore.
Him: Oooh, I see.
Me: So, let's try and reregister the system once you've got the dupes removed.
Him: Aren't you going to hang up on me?
Me: ...sir?
Him: You've told me how to solve the problem. ARen't you going to hang up?
Me: Ah, no, no sir. I want to make sure it's solved so you won't have to call back.
Him: You don't want me to call you back?
Me: Well, sure, but for a different issue, I hope!
Him: You must be new.
Me: YEs sir, pretty new.
Him: Don't worry. You'll be bitter and disillusioned later.
~The other favourite call was the same issue...and the guy offered to send me flowers. :-D Another one said I was a 'very nice young lady' and that he'd ask for me all the time. (Not sure if I'm happy about that one...:-D )
~The only bad thing at this point is that they've not gotten a headset in for me yet...so after about five or six calls, my neck begins to aaaache and I've got a sore spot on my chin. (Yeah, I know you're not suposed to tuck it under your chin...but eh.)
~Also...doesn't look like I mentioned it, but Tuesday, I got One Of THose Calls. The ones where I must not know what I'm doing cause I'm a girl? Yeah, those.
~The guy wanted to install a different version of MySQL than the one we support. I let him know how to do that, and how to prvent it from being rolled back...and then he writes back today and says "OMG DON'T CLOSE THE TICKET!!111 I might have more MySQL questions!!!"
~My response?
"Please be advised that we cannot support you on a version of MySQL that we do not ship."
~Take that. :-P ~
~And I mean that seriously, with only a teensy weensy bit of sarcasim. My coworkers are great; my boss is fantastic; my cubemate agrees that we should be living in a jungle (he's buying more plants tonight!); and most of the users aren't too bad.
~My personal favourite call of the day:
Me: Hi, thanks for calling my ubercool work. Can I have your account number or login?
Him: Sure, it's blah blah.
Me: Ok, I have you up here. Looks like you should have...
Him: Three systems. I've got one registered...but when I got to register another, it tells me that I've got too many registered!
Me: Hmm. Well, let's go into the system mangement tool and see what's there.
Him: I see nine systems...
Me: You have to delete the duplicate ones or else you won't be able to register anymore.
Him: Oooh, I see.
Me: So, let's try and reregister the system once you've got the dupes removed.
Him: Aren't you going to hang up on me?
Me: ...sir?
Him: You've told me how to solve the problem. ARen't you going to hang up?
Me: Ah, no, no sir. I want to make sure it's solved so you won't have to call back.
Him: You don't want me to call you back?
Me: Well, sure, but for a different issue, I hope!
Him: You must be new.
Me: YEs sir, pretty new.
Him: Don't worry. You'll be bitter and disillusioned later.
~The other favourite call was the same issue...and the guy offered to send me flowers. :-D Another one said I was a 'very nice young lady' and that he'd ask for me all the time. (Not sure if I'm happy about that one...:-D )
~The only bad thing at this point is that they've not gotten a headset in for me yet...so after about five or six calls, my neck begins to aaaache and I've got a sore spot on my chin. (Yeah, I know you're not suposed to tuck it under your chin...but eh.)
~Also...doesn't look like I mentioned it, but Tuesday, I got One Of THose Calls. The ones where I must not know what I'm doing cause I'm a girl? Yeah, those.
~The guy wanted to install a different version of MySQL than the one we support. I let him know how to do that, and how to prvent it from being rolled back...and then he writes back today and says "OMG DON'T CLOSE THE TICKET!!111 I might have more MySQL questions!!!"
~My response?
"Please be advised that we cannot support you on a version of MySQL that we do not ship."
~Take that. :-P ~
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no subject
Date: 2006-02-24 12:27 am (UTC)TEEHEE he knows what he's talking about.. or at least, that's been my experience.. the one helpdesk job i started out LOVING, within a year, I loathed.
no subject
Date: 2006-02-24 01:24 am (UTC)Yay for good callers!
no subject
Date: 2006-02-24 01:35 am (UTC)no subject
Date: 2006-02-24 01:51 pm (UTC)I'd be annoyed if they said "young girl" though, and maybe I'd react differently if said customers were men (the men here don't seem to mind either way while the women seem to like talking to women)... it's such a fine line to cross, isn't it?
no subject
Date: 2006-02-24 06:59 pm (UTC)see, that happened to me and i dont even do tech support - i do web development.
Once, a client told their manager that perhaps his question was "too technical" for me. i understood what he said perfectly, but my answer was no, he cannot do what he asked, because what he wanted to do would violate our terms and conditions.
he wanted to know what variables a certain page of ours takes in an http post so he can skip the first few pages. i said you can't do that, and he said it must be too technical for me. o.O
i wrote those pages, i know damn well what an http post is, but if you skip the first few pages, you dont agree to the subscriber agreement, and we specifically coded those pages so you cannot skip the first page.
he had always been a bit of a misogynist (he was real snippy with me and the account managers and buddy-buddy with all the guys on our team) and i knew he specifically thought it was 'too technical' for me because i was a girl.
dont put up with that crap! :D