(no subject)

[shifuimam.livejournal.com]

I'm afraid I've got a complaint AGAINST a tech rep this time.

The wireless connection in a building on my campus has been insufferable lately. I got onto the live chat thing at my school to talk to a support rep.

My VPN keeps crapping out, at which point I have to reconnect the wireless to get back on the VPN. Pinging the VPN server takes forever - 30-50 percent loss when pinging more than a few packets.

Sooo at one point in our eternal conversation, she asks for my IP. I say "do you want the IP of my VPN connection or my wireless connection?" She says, "the IP of your machine".

Let's see here. I have two IPs - one for the VPN server I'm on, and one for the access point I'm on. Duh.

It's irritating when people on support lines don't realize that I work the exact same job as them, and therefore talk to me like I'm an idiot and/or make mistakes on their own end, which just makes me laugh at them more.

/rant

Comments

[the-s-guy.livejournal.com]

Meh. Tech Handshake Protocol.

[jecook]

I <3 online chat programs for doing either part swaps or unit RMAs.

no matter what type of accent or strange english both sides speak, text almost always comes through clear.

[ihateemo.livejournal.com]

"Please to be switching teh card you want removed. Thank you please!"

[jecook]

Yep. Even when it's mangled like that, I can still get the general gist of what it going on.

[kizayaen.livejournal.com]

I just love it when I have to call somebody's helpdesk, and some guy on the phone introduces himself as "John" from "Texas," sounding exactly like Apu from The Simpsons.

[jon787.livejournal.com]

Thank you, come again

[loosechanj.livejournal.com]

No shit, I had to RMA (or whatever USR's funky term is) a modem once, and I literally had to have the poor guy verify my address back to me one letter at a time. He made Apu sound like he speaks the Queen's english.

[kallell.livejournal.com]

my machines IP is 127.0.0.1

http://www.thinkgeek.com/brain/whereisit.cgi?t=no+place+like

[katyism.livejournal.com]

i deleted my last comment in a moment of paranoia. i don't think it was me who you chatted with either way.

anyway if you're who i think you are, i owe you an apology for something unrelated.

[shifuimam.livejournal.com]

It wasn't you. It was some chick named Tricia on the chat thing around 5:00, so I'm guessing it was a rep from my own campus.

Comment away, though. :)

[katyism.livejournal.com]

Well, if you are you the person I snapped at on Jabber like a month ago I'm sorry. We all get really frustrated at all the different times we realize how different campuses/people are trained on the same tasks. It's a major source of drama :/